2nd Shift Front Desk Clerk – Guest Experience

Athena Hospitality Group; Covington (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Athena Hospitality is seeking a Front Desk Associate for the 2nd shift (2:00PM - 10:30PM) at Courtyard by Marriott in Covington, KY. The role centers on welcoming guests, registering arrivals, managing reservations, and ensuring a smooth checkout process.

Responsibilities include answering inquiries, maintaining brand standards, and operating the front desk system with courteous, efficient service throughout the shift.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Positive, upbeat personality with strong guest service focus.
• Ability to multitask and solve problems for internal and external customers.
• Clear conveyance of information; strong communication skills.

Responsibilities

• Greet and register guests, provide outstanding service during stay.
• Handle reservations, check-ins and check-outs efficiently.
• Maintain brand standards for appearance and grooming.
• Answer guest inquiries about services, hours, dining, and local attractions.
• Operate front desk computer system and telephone switchboard correctly.
• Deliver guest items and assist with special requests as needed.
• Follow safety procedures and hotel policies; support team as required.

Skills

Guest service

Multitasking

Communication skills

Problem solving

Education

High School diploma or equivalent

Job description

Athena Hospitality is seeking a Front Desk Associate for the 2nd shift (2:00PM - 10:30PM) at Courtyard by Marriott in Covington, KY. The role centers on welcoming guests, registering arrivals, managing reservations, and ensuring a smooth checkout process.

Responsibilities include answering inquiries, maintaining brand standards, and operating the front desk system with courteous, efficient service throughout the shift.