2nd-Shift Enterprise Applications Support Specialist

Mountville Mills, Inc; LaGrange, Northern (GA, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Mountville Mills, Inc is seeking an Enterprise Applications Support Specialist to join our team for the 2nd shift on-site in LaGrange, GA. You will be the primary contact for enterprise applications support requests and work with cross-functional teams to resolve issues and implement enhancements.

The role emphasizes user training, documentation, and ongoing process improvements within ERP and business systems. Strong communication and organizational skills are essential for success.

Qualifications

• Associate degree or comparable work experience.
• Strong customer service and communication skills.
• Ability to learn business processes and enterprise software systems.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• Availability to work 2nd shift.

Responsibilities

• Serve as the first point of contact for enterprise application support requests.
• Investigate and troubleshoot system issues reported by business users.
• Document incidents, enhancement requests, and recurring issues.
• Coordinate resolution of support tickets with internal teams and external partners.
• Follow up with users to verify successful resolutions.
• Help coordinate user training and communication for system updates.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Office software

Education

Associate degree

Bachelor's degree

Tools

Microsoft Dynamics 365

SharePoint

Teams

Power Platform

Jira

Azure DevOps

ServiceNow

Freshdesk

Job description

Mountville Mills, Inc is seeking an Enterprise Applications Support Specialist to join our team for the 2nd shift on-site in LaGrange, GA. You will be the primary contact for enterprise applications support requests and work with cross-functional teams to resolve issues and implement enhancements.

The role emphasizes user training, documentation, and ongoing process improvements within ERP and business systems. Strong communication and organizational skills are essential for success.