2nd Shift Customer Service Representative

Suburban-Automotive-Services-1; Auburn Hills (MI); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Weekly Pay & On-Demand Pay

Medical, Dental & Vision

401K with Company Match

Paid Time Off

Recognition Programs

Growth & Leadership Experience

Inclusive Work Culture

Community Engagement

Job summary

Suburban Automotive Service is hiring a 2nd Shift Customer Service Representative in Auburn Hills, MI. You will manage office tasks, schedule vehicle swaps, and communicate with executives to keep operations smooth after hours.

The role requires strong communication, reliability, and basic MS Office skills, with a Tuesday–Saturday or similar late shift. Company offers benefits, PTO, 401K, and weekly pay options.

Qualifications

• High school diploma or GED required.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Ability to work independently with minimal supervision and to adapt to changing priorities.
• Excellent organizational skills and reliable attendance.

Responsibilities

• Update company systems.
• Schedule vehicle swaps for executives.
• Communicate with executives via phone, email, and in person.
• Oversee processing of vehicle appointment records.
• Problem solve and assist with driver inquiries.
• Support vehicle sales processes through system updates and documentation.
• Adhere to SAS DRIVEN values and mission.

Skills

Customer service

Communication

Organization

Problem solving

Attendance reliability

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

2nd Shift Customer Service Representative

Auburn Hills, MI, USA

Job Description

Posted Thursday, August 20, 2026 at 4:00 AM

At GLS North America, we power the behind-the-scenes operations of the automotive industry. As an industry leader in garage services, event and location services, and custom vehicle solutions with decades of proven customer satisfaction, our wide range of capabilities and 18 operating locations spanning across North America ensure we are always equipped to service your needs. Whether it’s fleet management, advertising and marketing support, custom IT solutions, event coordination, car prep services, or logistics, we make the impossible possible.

Why Work for Us?

Join a team that’s focused, nimble, and driven to succeed. GLS North America is where creativity meets precision—and where your work helps shape the next stage of the automotive evolution. Your journey starts here!

• Stability & Success: 75+ years of family-owned excellence.
• Work-Life Balance: Consistent scheduling so you’ll always know when you’re working.
• Weekly Pay & On-Demand Pay:Get paid every week, with access to same-day pay when you need it.
• Benefits For All Stages of Life: From medical, dental, and vision coverage, to disability and life insurance, we’ve got you covered.
• 401K with Company Match: Plan for your future while working with us.
• Paid Time Off: 2 weeks of PTO starting after just 30 days.
• Recognition Programs: We celebrate your hard work through multiple recognition programs based on service, values, and performance.
• Growth & Leadership Experience: We believe in developing our team and promoting from within.
• Inclusive Work Culture: Work alongside diverse talent with a range of skills and knowledge.
• Community Engagement: We’re proud to support our local communities through participation in various events.

As a member of the Global Logistics CVO (Company Vehicle Operations) Team, the Vehicle Coordinator is responsible for assigning and disposing of company-owned vehicles to ensure the appropriate flow of inventory based on the currently provided parameters set by the OEM (Original Equipment Manufacturer) client.

SalaryOverview:
The pay rate for this role starts at $20 per hour.

Hours:

The hours for this role are Monday through Friday 11:30am to 8pm.

Office Coordinator Responsibilities include:

• Update company systems.
• Schedule vehicle swaps for executives.
• Communicate with executives in high volume via phone, email, and in person.
• Oversee the processing of vehicle appointment records.
• Problem solve and assist with driver inquiries.
• Support vehicle sales processes through system updates and documentation.
• Adhere to Suburban Automotive Service’s DRIVEN values and align business practices to support the SAS mission and vision.

Office Coordinator Qualifications and Skills:

• A high school diploma/GED.
• 1 year of previous customer service experience.
• Base PC skills with a solid understanding of Microsoft Office Suite products such as Excel, Word, PowerPoint, etc.
• Strong written and verbal communication skills.
• Strong analytical/problem-solving ability.
• Excellent organizational skills yet flexible to accomplish objectives that are often subject to change.
• Able to work independently with minimal supervision and direction.
• Must have superior attendance, be prompt, and reliable.

Office Coordinator Working Conditions and Physical Demands include:

• This position is performed in an office setting. Applicants must be okay with sitting for extended periods of time.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.