2nd Shift Alarm Monitoring Supervisor

Securitas Technology; Charlotte (NC); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Annual merit pay increases

Paid company training

Medical, Dental, Vision, and Life Ins.

Disability (short/long-term)

401K with 60% Match

Paid vacation and holidays

Educational Assistance

Growth opportunities

Employee discounts

Résumé du poste

Securitas Technology, a leading security solutions provider, seeks a 2nd Shift Monitoring Supervisor to lead a 24/7 monitoring team. You will oversee daily shift activities, respond to alarms, and ensure service levels meet client expectations.

Ideal candidates have 1+ year supervisory experience and strong communication, coaching, and policy enforcement skills to drive engagement and quality outcomes.

Qualifications

• High School Diploma or GED required.
• 2+ years’ experience in a call center environment preferred.
• 1+ year supervisory experience preferred.

Responsabilités

• Provide work directions and assignments to monitoring specialists.
• Manage employee breaks during the shift.
• Resolve and/or escalate customer complaints and ensure resolution.
• Provide coaching and address performance and behavioral concerns.

Connaissances

Supervisory skills

Verbal & written communication

Monitoring operations procedures

Attention to detail

Customer issue resolution

Coaching & mentoring

Policy enforcement

MS Office

Mastermind/SONIP

Knowledge of queues (SME/National Acct

Formation

High School Diploma or GED

DoD security clearance preferred

Outils

Microsoft Office Suite

Mastermind

SONIP

Description du poste

Securitas Technology, a leading security solutions provider, seeks a 2nd Shift Monitoring Supervisor to lead a 24/7 monitoring team. You will oversee daily shift activities, respond to alarms, and ensure service levels meet client expectations.

Ideal candidates have 1+ year supervisory experience and strong communication, coaching, and policy enforcement skills to drive engagement and quality outcomes.