(2993) Customer Service Representative, Access Program

Bluebonnet Trails Community Services; Round Rock (TX); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Bilingual differential

Career ladder incentive

Tenure-based pay increases

Williamson County differential

Job summary

Bluebonnet Trails Community Services in Round Rock, TX is seeking a Customer Service Representative to support intake and enrollment for the Access program. You will handle calls, greeting clients, scheduling, insurance verification, payments, data entry, and reporting while coordinating provider appointments with clinical teams.

Requirements include a high school diploma or GED, Texas driver’s license, and comfort with Microsoft Office and EMR systems.

Qualifications

• Must have a High School diploma or GED.
• Valid Texas driver’s license and driving status.
• Experience in a medical, hospital or LMHA setting (1+ year).
• Comfort with Microsoft Office and electronic health records.
• Ability to work in fast-paced environment and collaborate with teams.

Responsibilities

• Provide clerical support for the Access program intake and enrollment.
• Answer phones, greet clients, schedule appointments, and verify insurance.
• Process payments, complete financial reviews and data entry.
• Coordinate provider appointments and reminders.
• Maintain documentation and prepare reports.

Skills

Customer service

Teamwork

Organizational skills

Time management

Calm under pressure

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Health Record

Job description

Job Description

Who we are: Bluebonnet Trails is a nonprofit company that has been providing community services since 1997. Over the past two decades, services have expanded to include resources for autism, early childhood intervention, substance addiction, primary health care and more. Bluebonnet Trails currently serves eight counties. Why Bluebonnet Trails? Simple. Our vision is healthy and fulfilled lives and our mission is the continuation of shaping and investing in a system of care valued by our communities, designed to improve the health and independence of the people we serve.

Job Description

Who we are: Bluebonnet Trails is a nonprofit company that has been providing community services since 1997. Over the past two decades, services have expanded to include resources for autism, early childhood intervention, substance addiction, primary health care and more. Bluebonnet Trails currently serves eight counties. Why Bluebonnet Trails? Simple. Our vision is healthy and fulfilled lives and our mission is the continuation of shaping and investing in a system of care valued by our communities, designed to improve the health and independence of the people we serve.

About the role: The Customer Service Representative provides a variety of clerical duties which include, but are not limited to, administrative support and clerical duties to the Access program, which is focused on intake and enrollment for all BTCS programs, completing non-clinical screenings with people seeking services, service documentation, answering phone calls, greeting clients and families, checking in clients (virtually or in person), scheduling appointments, insurance verification, completing financial reviews, processing payments (payment plans and copays), data entry, completing reports, providing productivity measures and tasks related to the Determination of Intellectual Disability in the IDD intake process. Within this position, you are responsible for the coordination of provider appointments and managing their schedules along with providing reminder calls to clients. This position works with various workstations and interacts with a variety of individuals and agencies and works in collaboration with all medical and clinical teams within Williamson County.

Who you are: An individual who is passionate about helping others, hard-working, honest, and personable. A team-player, go-getter, jack of all trades and an out-of-the-box thinker. One who can handle a fast-paced environment and remain calm under pressure. You also have a High School diploma or GED, a valid Texas Driver’s License, knowledge of Microsoft applications, initiative, diplomacy, as well as organizational and time management skills. You must also be comfortable collaborating with an array of individuals including but not limited to adults, children/youth, those in crisis as well as intake and respite units. Has at least one year of experience within a medical, hospital or LMHA setting and have working knowledge of medical insurances.

Location: Round Rock, TX

Hourly Salary Range: $17.30 – $21.55

Differential Detail

• $0.75 per hour – Bilingual
• $1.00 per hour – 2 year Tenure with BTCS
• $1.00 per hour – Career ladder specialty
• $1.00 per hour – 2 years previous experience
• $0.50 per hour – Williamson County

Join our dynamic and enthusiastic Team dedicated to continuously improving the health and independence of the persons we serve.

CityRound Rock, TX CountyWilliamson CountyCredentialsMinimum Qualifications

• Must have valid Texas driver’s license and maintain approved driving status throughout employment.
• High school diploma or GED.
• Ability to organize workspace and activities using initiative.
• Follow oral and written instructions.
• Must be able to learn how to input information into an electronic health record.
• Ability to stay calm in a very fast-paced environment.
• Must be comfortable working with clients and families in crisis.
• Must be able to work collaboratively with other members of the adult, child/youth, crisis, intake, respite units and contractors.
• Must be fluent in English.

Preferred Qualifications

• Experience in a person-centered medical, hospital or LMHA setting with an emphasis of working at the front desk and completing financial assessments is highly preferred as well as knowledge of
• both commercial and government insurance processes.

Salary Amount$35,984.00 - $44,824.00/yearClosing DateOpen until filled