Assistant Branch Manager

Spectra Gutter Systems; Charlotte (NC); Ibrido; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Spectra Gutter Systems in Charlotte, NC is seeking an Assistant Branch Manager to help lead daily operations, sales performance, and customer service at the branch. You will work closely with the Branch Manager to drive growth and uphold company standards.

Ideal candidates have 3+ years of leadership or related experience, strong customer service skills, and a commitment to safety and continuous improvement.

Competenze

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Three or more years of leadership, supervisory, sales, operations, or customer service experience preferred.
• Ability to lead, motivate, and develop employees in a team-oriented environment.
• Strong customer service and relationship-building skills.

Mansioni

• Support the Branch Manager in day-to-day branch management and operations.
• Lead, coach, train, and develop branch employees to maintain a high-performing culture.
• Foster a positive work environment with teamwork and accountability.
• Assist in setting and achieving branch sales and profitability goals.
• Support business development to attract new customers and strengthen relationships.
• Monitor sales activities and help implement strategies to drive revenue and market share.
• Address customer inquiries and service issues to ensure satisfaction.
• Assist with inventory management, stock levels, receiving, and product availability.
• Ensure compliance with company policies, safety standards, and operational guidelines.
• Maintain a safe, clean, organized, and productive work environment.
• Support administrative functions including reporting and recordkeeping.
• Monitor branch performance KPIs and identify improvement opportunities.
• Collaborate with Sales, Operations, Supply Chain, Marketing, HR, Finance, and others to support branch objectives.
• Assist with cash management, security procedures, and asset protection as required.
• Serve as acting branch leader in the absence of the Branch Manager.
• Perform other duties as assigned.

Conoscenze

Leadership

Customer service

Communication

Organizational skills

Problem-solving

Microsoft Office

Formazione

High school diploma or equivalent

Associate or Bachelor's degree in business / management / operations / sales, or related field

Strumenti

Business management systems

Descrizione del lavoro

Description

Spectra Gutter Systems is seeking an Assistant Branch Manager to join our team in Charlotte, NC. The Assistant Branch Manager supports the Branch Manager in overseeing the daily operations, sales performance, customer service, and overall success of the branch. This role assists in leading and developing employees, driving operational efficiency, supporting business growth, and ensuring an exceptional customer experience. The Assistant Branch Manager serves as a key member of the branch leadership team and helps ensure branch goals, performance expectations, and company standards are consistently achieved.

Responsibilities

• Support the Branch Manager in the day-to-day management and operation of the branch.


• Assist in leading, coaching, training, and developing branch employees to promote a high-performing and customer-focused culture.


• Foster a positive work environment that encourages teamwork, accountability, and employee engagement.


• Assist with setting, monitoring, and achieving branch sales and profitability goals.


• Support business development efforts by identifying opportunities to attract new customers and strengthen existing customer relationships.


• Monitor sales activities and assist in implementing strategies to drive revenue growth and market share.


• Address customer inquiries, concerns, and service issues while ensuring a high level of customer satisfaction.


• Support inventory management activities, including inventory accuracy, stock levels, receiving, and product availability.


• Ensure compliance with company policies, procedures, safety standards, and operational guidelines.


• Assist in maintaining a safe, clean, organized, and productive work environment.


• Support branch administrative functions, including reporting, documentation, and operational recordkeeping.


• Monitor key performance indicators and assist in analyzing branch performance to identify opportunities for improvement.


• Collaborate with Sales, Operations, Supply Chain, Marketing, Human Resources, Finance, and other departments to support branch objectives.


• Assist with cash management, security procedures, and asset protection initiatives as required.


• Serve as acting branch leader in the absence of the Branch Manager.


• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required; associate or bachelor's degree in business, Management, Operations, Sales, or a related field preferred.


• Three (3) + years of leadership, supervisory, sales, operations, customer service, or related experience preferred.


• Demonstrated ability to lead, motivate, and develop employees in a team-oriented environment.


• Strong customer service and relationship-building skills.


• Experience supporting sales initiatives and achieving performance goals.


• Working knowledge of inventory management, warehouse operations, distribution, or building materials operations preferred.


• Strong organizational, problem-solving, and decision-making abilities.


• Excellent verbal and written communication skills.


• Proficiency with Microsoft Office and business management systems.


• Ability to manage multiple priorities in a fast-paced environment.


• Commitment to safety, operational excellence, and continuous improvement.

Why Spectra?

Founded in 1978, Spectra Gutter Systems is a leading manufacturer and distributor of aluminum rainware products across North America. With more than 35 locations nationwide, we are committed to delivering exceptional products, operational excellence, and outstanding customer service