2607-14 Personal Banker

Tnbankers; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Tnbankers is seeking a Personal Banker to establish and grow customer account relationships through sales and referrals. The role includes managing teller staff, fostering a positive environment, and delivering excellent service to drive customer satisfaction.

The successful candidate will engage customers to identify needs, promote financial products, and participate in training. Travel may be required in this banking environment.

Qualifications

• High school diploma or equivalent.
• Six months or more experience in the teller function or cash handling, as well as sales experience.
• Excellent interpersonal and communication skills.
• Good understanding of financial products and services.
• Strong organizational skills and willingness to travel.

Responsibilities

• Establish and grow customer account relationships through sales and referrals.
• Manage teller staff and foster a positive environment to ensure customer satisfaction.
• Provide customer service via online, telephone and in-person inquiries; use online banking and card services.
• Identify customer needs and refer loan services to appropriate specialists.
• Participate in sales, service and product training meetings and adhere to policies.

Skills

Customer service

Sales

Communication

Interpersonal skills

Teller experience

Education

High school diploma

Job description

We are looking for a talented Personal Banker to establish new and increase existing customer account relationships through sales and referrals. You will manage teller staff, foster a positive environment and ensure customer satisfaction. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.

Specific Job Functions:

• Responsible for achieving established customer engagement and service goals.
• Provides a range of customer service at the financial institution, engaging with customers to identify needs, explaining available financial institution products and services.
• Answers online, telephone and in person inquiries.
• Daily use of online banking systems, debit card, credit card, check ordering, and other partner systems to provide high level of service to customers.
• Responsible for business development (making outside sales calls on customers and potential customers).
• Identifies customer needs and actively refers loan services to appropriate financial institution specialists.
• Participates in sales, service and product training meetings.
• Follows policies and procedures related to retail and lending.
• Performs Teller duties when necessary.
• Responsible for ensuring compliance with BSA/AML/OFAC policies, procedures, and processes as it pertains to their role in the Bank.
• Other duties as assigned by supervisor.

Job Requirements:

• High school diploma or equivalent
• Six months or more experience in the teller function or cash handing, as well as sales experience, particularly in cross-marketing products and services.
• Excellent interpersonal and communication skills.
• Good understanding of financial products and services.
• Strong organizational skills
• Must be willing to travel

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Please send resumes to [e-mail]