26-10104 Overnight Client Service Specialist AMHS/Crisis Services

Ceicmh; Lansing (MI); On-site; USD 3,736,000 - 4,184,000; Full time

Benefits offered by this job

Evening shift differential (+$1.25)

Weekend differential (+$3)

Job summary

CMHA-CEI seeks a professional to deliver direct and indirect mental health services, including answering crisis lines and conducting interventions. You will teach coping strategies, de-escalate crises, and assist with referrals and hospital placements from Lansing, MI, working with police and emergency services as needed.

Requirements include a bachelor’s degree in social work or related field and 1+ year of relevant experience; Michigan driver’s license and computer proficiency in CMHA-CEI

Qualifications

• Bachelor’s degree in social work, psychology, or a related field required.
• Minimum of one year of professional mental health experience; two years allowed with paraprofessional experience.
• Must operate a computer and gain proficiency in CMHA-CEI’s systems including Smart Care and MS Word.
• Valid Michigan driver’s license and reliable transportation required.

Responsibilities

• Answer crisis phone lines and conduct crisis interventions.
• Provide brief Solution Focused Therapy and coping skills teaching.
• De-escalate crises and connect clients with appropriate level of care.
• Coordinate with police, 911, and other providers as needed.
• Document contacts and enter data into the electronic records system.
• Recommend referrals and assist with hospital referrals/placements when needed.

Skills

Crisis intervention

Mental health services

Data entry

Education

Bachelor’s degree in social work or related field

Tools

Smart Care

Microsoft Word

Job description

Shift Incentive: + $1.25/hour for hours worked 5pm – 12am |+ $3/hour for weekends worked Friday 5pm – Monday 8am

CMHA-CEI is a Michigan Certified Bronze Level Veteran Friendly Employer and we encourage active military service member, veterans, and their family member to apply.

Responsibilities:

Under the supervision of the Coordinator, Adult Mental Health Services/Crisis Services serves as a professional performing a wide range of direct and indirect mental health services, including answering the crisis phone lines, conducting crisis intervention encounters with individuals on the phone, providing brief Solution Focused Therapy, teaching coping skills, conducting de-escalation, aiding individuals with problem-solving, connecting with appropriate level of care, and working with police, 911 call center, and other providers as needed. Additional duties include documenting contacts, providing support via data entry into the electronic records system, recommending referrals to various programs, program components, or other services in the community, and assisting with hospital referrals/placements for inpatient needs. Responsible for carrying out all activities of the program/sub-unit in such a manner that fulfills CMHA’s mission, policies, and procedures.

Requirements:

A bachelor’s degree in social work, psychology, or a related field is required. A minimum of one year of professional experience working with persons with mental illness is required. On a case-by-case basis, we may assess and consider an applicant with two years of paraprofessional experience working with persons with mental illness is required. Must be able to operate a computer and have the ability to gain proficiency in CMHA-CEI’s computer systems, including Smart Care and Microsoft Word. Possession of a valid Michigan driver’s license and access to reliable transportation for job-related use is required.

Conditional Employment Requirements:

Employment offers for this position will be contingent upon the results of a criminal background check and verification of an acceptable Michigan driving record. Must be able to pass a pre-employment drug screen.

CMHA-CEI’s promotion of diversity is fueled by the desire to seek equal opportunity for all persons. CMHA-CEI is an Equal Opportunity Employer and a Drug-Free Workplace.

Salary:

$27.12 – $30.37 hourly. + $1.25/hour for hours worked 5pm – 12am | + $3/hour for weekends worked Friday 5pm – Monday 8am.

Hours:

Sunday – Tuesday 8pm – 8am & every other Saturday 8pm – 4am.

Location:

AMHS/Crisis Services, Lansing, MI.