Relief Client Service Specialist

Ceicmh; Lansing (MI); On-site; USD 22,000 - 37,000; Part time

Job summary

CMHA-CEI's AMHS/Crisis Services in Lansing, MI is seeking an experienced professional to perform crisis intervention and a range of mental health services. The role involves answering crisis lines, brief therapy, coping skills coaching, de-escalation, and connecting individuals with appropriate care, while coordinating with police, 911, and other providers.

The position requires a bachelor's degree in social work or psychology and at least one year of relevant experience; a Michigan driver's

Qualifications

• Bachelor’s degree in social work, psychology, or related field.
• Minimum one year of professional experience working with persons with mental illness.
• Ability to operate a computer and use CMHA-CEI systems (Smart Care, Microsoft Word).
• Valid Michigan driver’s license and reliable transportation.

Responsibilities

• Answer crisis phone lines and conduct crisis intervention with individuals.
• Provide brief Solution Focused Therapy and teach coping skills.
• De-escalate situations and assist with problem-solving and referrals.
• Coordinate with police, 911 and other providers; document contacts and data entry.
• Assist with hospital referrals/placements and maintain electronic records.

Education

Bachelor's degree in social work or psychology

Tools

Smart Care

Microsoft Word

Driver's license

Job description

CMHA-CEI is a Michigan Certified Bronze Level Veteran Friendly Employer and we encourage active military service member, veterans, and their family member to apply.

Responsibilities

Under the supervision of the Coordinator, Adult Mental Health Services/Crisis Services serves as a professional performing a wide range of direct and indirect mental health services, including answering the crisis phone lines, conducting crisis intervention encounters with individuals on the phone, providing brief Solution Focused Therapy, teaching coping skills, conducting de-escalation, aiding individuals with problem-solving, connecting with appropriate level of care, and working with police, 911 call center, and other providers as needed. Additional duties include documenting contacts, providing support via data entry into the electronic records system, recommending referrals to various programs, program components, or other services in the community, and assisting with hospital referrals/placements for inpatient needs. Responsible for carrying out all activities of the program/sub-unit in such a manner that fulfills CMHA’s mission, policies, and procedures.

Requirements

A bachelor’s degree in social work, psychology, or a related field is required. A minimum of one year of professional experience working with persons with mental illness is required. On a case-by-case basis, we may assess and consider an applicant with two years of paraprofessional experience working with persons with mental illness is required. Must be able to operate a computer and have the ability to gain proficiency in CMHA-CEI’s computer systems, including Smart Care and Microsoft Word. Possession of a valid Michigan driver’s license and access to reliable transportation for job-related use is required.

Conditional Employment Requirements

Employment offers for this position will be contingent upon the results of a criminal background check and verification of an acceptable Michigan driving record. Must be able to pass a pre-employment drug screen.

Hours/Salary

$27.12 hourly. Part-time 0-19 hours weekly.

Location

AMHS/Crisis Services, Lansing, MI.

CMHA-CEI’s promotion of diversity is fueled by the desire to seek equal opportunity for all persons. CMHA-CEI is an Equal Opportunity Employer and a Drug-Free Workplace.