26-0013 Support Production Associate (PART-TIME)

VRM Mortgage Services; Carrollton (TX); On-site; USD 2,066,400 - 2,755,200; Part time

Job summary

VRM Mortgage Services in Carrollton, TX is seeking a Part-time Support Production Associate to help manage tasks and ensure timely processing within structured workflows.

The role emphasizes administrative execution, collaboration with department staff, and adherence to quality standards while supporting client and vendor communications. Work is onsite at VRM Carrollton, with up to 25 hours weekly.

Qualifications

• High school diploma or equivalent required.
• Some college coursework in real estate preferred.
• Experience in real estate, financial services, mortgage servicing or vendor management preferred.
• Experience with Microsoft Office required.

Responsibilities

• Support tasks or administrative assignments to completion as appropriate.
• Escalate issues to the proper department or supervisor as applicable.
• Research solutions when necessary to complete the task.
• Respond to client, vendor, or customer requests or questions via phone, email, portal or fax.

Skills

Active Listening

Reading Comprehension

Speaking

Time Management

Service Orientation

Critical Thinking

Problem Solving

Oral Expression

Oral Comprehension

Written Comprehension

Written Expression

Inductive Reasoning

Deductive Reasoning

Near Vision

Education

High school diploma or equivalent

Some college coursework in real estate

Tools

Microsoft Office (Excel, Outlook)

Job description

26-0013 Support Production Associate (PART-TIME)

Job Category: Operations

Requisition Number: 26001001560

Locations: VRM Carrollton, 4100 International Parkway, Carrollton, TX 75007, USA

The Production Associate is responsible for ensuring smooth, efficient, and department specific administrative and/or production processes as assigned by management.

Responsibilities

Task Management

• Support tasks or administrative assignments to completion as appropriate.
• Escalate issues to the proper department or supervisor as applicable.
• Research solutions when necessary to complete the task.
• Respond to client, vendor, or customer requests or questions via phone, email, portal or fax.

Quality Assurance

• Work proactively with department staff to complete tasks accurately and timely.
• Support with identifying improvements to ensure efficiency and quality metrics are met.

Other duties as assigned

• Management retains the discretion to add to or change the duties of the position at any time.

Job Specifications

• Minimum age 18 years.
• Must be able to work onsite in the Carrollton, TX office as requested by management.
• Maximum of 25 hours per week.
• No certification required.
• High school diploma or equivalent required; some college coursework in real estate preferred.
• Experience: Some experience in real estate, financial services, mortgage servicing or vendor management preferred; experience with Microsoft Office required.

KSAO’s

Required Knowledge: Principles and processes for providing customer service; structure and content of the English language including meaning and spelling of words, rules of composition, and grammar; Microsoft Office (emphasis on Excel, Outlook, and Internet Explorer); flexibility work schedule, data analytics.

Skills: Active Listening, Reading Comprehension, Speaking, Social Perceptiveness, Time Management, Service Orientation, Critical Thinking, Persuasion, Active Learning, Monitoring, Conflict Resolution, Problem Solving, Oral Expression, Oral Comprehension, Speech Recognition, Speech Clarity, Written Comprehension, Written Expression, Inductive Reasoning, Deductive Reasoning, Problem Sensitivity, Near Vision.

Work Environment

The majority of work will be performed indoors in an environmentally controlled setting. The work environment includes business casual attire; frequent contact with others via e-mail, telephone, face-to-face, letters, and memos; daily decisions which have low impact on co-workers and company results; and a low level of autonomy within highly structured process flows.

Vendor Resource Management makes reasonable accommodation to the known physical or mental limitations of an otherwise qualified individual with a disability. If you require an accommodation in the application process, please call [phone] or email [e-mail].

Equal Opportunity Employer

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.