24x7 BMC Control-M Operator & IT Scheduler

ASM Research, An Accenture Federal Services Company; Denver (CO); On-site; USD 54,000 - 70,000; Full time

Job summary

ASM Research seeks an IT professional to support the Production, Scheduling and Controls Team and 24x7 scheduling/monitoring duties using BMC Control-M. The role involves analyzing job schedules, coordinating with multiple IT teams, and maintaining system back-ups and documentation.

Minimum qualifications include a bachelor’s degree and 1–2 years in IT, plus CompTIA Security+ eligibility. Strong troubleshooting, communication, and customer service skills are essential.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or a related field.
• 1-2 years of experience in information technology, systems administration or other IT related field.
• CompTIA Security+ Ability to maintain government clearance or investigation.

Responsibilities

• Operator will provide support services for the Production, Scheduling and Controls Team, currently being supported by the existing hosting provider Defense Information Systems Agency (DISA).
• The Project, Scheduling and Coordination (PS&C) Team provides job scheduling and monitoring functions, available 24x7.
• The PS&C team will perform enterprise scheduling and analysis utilizing BMC Control-M software.
• Monitor and analyze job schedules and consults with appropriate functional, programming, and technical staffs to optimize job schedules.
• Monitors and supports the information technology and systems infrastructures.
• Conducts analysis including planning, designing, and evaluating a variety of information technology tools.
• Responds to triage requests submitted by Tier I and II specialists to provide guidance and support for system needs and upgrades.
• Troubleshoots and resolves problems in an efficient manner with minimal supervision and escalates items that are more complex and works in partnership to reach resolution.
• Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
• Runs tests on and maintains operating system and related software.
• Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
• Performs root cause analysis, diagnostics, and monitoring on various production systems.
• Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. May evaluate new technologies and releases.
• Effectively creates and maintains relevant systems documentation and user guides.
• Assists with creating and reviewing technical system recovery plans to reduce down time if an outage were to occur.
• Reviews the problem management register and identifies actions.

Skills

Windows/Unix

Windows/Unix Application Support

Windows/Red Hat/SUSE Administration

Web Server (IIS, Tomcat, WebLogic)

Troubleshooting

Communication

Customer service

Deployment planning

Technical documentation

Education

Bachelor’s Degree in Information Technology, Computer Science or a related field

Tools

BMC Control-M

ITSM tooling

Job description

ASM Research seeks an IT professional to support the Production, Scheduling and Controls Team and 24x7 scheduling/monitoring duties using BMC Control-M. The role involves analyzing job schedules, coordinating with multiple IT teams, and maintaining system back-ups and documentation.

Minimum qualifications include a bachelor’s degree and 1–2 years in IT, plus CompTIA Security+ eligibility. Strong troubleshooting, communication, and customer service skills are essential.