24K Customer Technical Service Senior Engineer (Onsite)

Pratt & Whitney; East Hartford (CT); On-site; USD 87,000 - 165,000; Full time

Benefits offered by this job

Relocation eligible

Job summary

Pratt & Whitney is seeking a Customer Technical Service Senior Engineer to join the PW1500G/PW1900G Customer Technical Services team, supporting mechanical systems and nacelle hardware for in-service issues. You will resolve technical problems and coordinate with global stakeholders to deliver practical solutions that keep aircraft flying.

The role involves collaboration with airline operators, MROs, field service teams, and engineering experts, with opportunities to contribute to manuals and

Qualifications

• Bachelor’s Degree in STEM required; 5+ years engineering experience, or 3+ with advanced degree.
• U.S. Person required for export-controlled considerations.

Responsibilities

• Assist in resolving technical issues affecting mainline bearings, transmission, oil systems, and nacelle hardware to ensure engine safety and fleet reliability.
• Collaborate with airline operators, MROs, field service teams, airframers, and engineers worldwide to address in-service issues and develop practical solutions.
• Provide timely technical recommendations to support safe and reliable fleet operation across global customers.

Skills

Technical leadership

Communication

Presentation

Education

Bachelor’s Degree in STEM

Tools

PW1500G PW1900G knowledge

Job description

Location: US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG

Date Posted: 2026-10-22

Country: United States of America

Position Role Type: Onsite

U.S. Person, U.S. Person, or Immigration Status Requirements: This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Pratt & Whitney’s Commercial Engines Engineering organization is seeking a Customer Technical Service Senior Engineer to join the PW1500G/PW1900G (24K) Customer Technical Services team, supporting Mechanical Systems and Nacelle hardware.

What You Will Do

• In this role, you will help resolve technical issues affecting mainline bearings, transmission system, oil system, and nacelle hardware, with a focus on maintaining engine safety, fleet reliability, and customer operational performance.
• You’ll work directly with airline operators, MRO organizations, field service teams, airframers, and engineering experts around the world to address in-service issues and develop practical solutions that keep aircraft flying.
• This assignment provides unique insight into how aerospace engineering supports airline customers, engine shops, and airframers throughout the engine lifecycle.
• You’ll work across multiple engineering disciplines, Gear Turbo Fan (GTF) engine models, hardware systems, and customers, making flexibility, adaptability, and the ability to prioritize competing demands essential to success.
• Resolve in-service technical issues pertaining to Mechanical Systems or Nacelle hardware, coordinate with engineering and field teams, and provide timely technical recommendations that support safe and reliable fleet operation.
• Develop customer-facing technical solutions by initiating Engineering Authorizations, Special Instructions, Service Bulletins, maintenance documents, and related engineering data to address controls and externals hardware issues and improvements.
• Support global fleet operations by contributing to Aircraft Maintenance Manuals, Engine Manuals, and Clean, Inspect & Repair documentation while responding to customer and MRO technical needs to maintain shop throughput and minimize operational disruption.
• Represent Pratt & Whitney across the aerospace industry by presenting technical information in airline and MRO meetings, customer councils, conferences, and technical reviews while coordinating with program offices, Chief Engineers, Customer Field Directors, Component Integrated Product Teams, regulatory authorities, field service representatives, and other stakeholders to implement fleet solutions.

What You Will Learn

• Gain firsthand experience supporting commercial airline fleets and MRO operations and understanding how engineering decisions affect real-world aircraft operations.
• Develop expertise in GTF engine Mechanical Systems and Nacelle hardware, and in-service engineering support across the PW1500G and PW1900G engine models.
• Build experience developing and releasing engineering and maintenance technical data used by airlines, MROs, and field service organizations.
• Develop cross-functional expertise by working directly with engineering, program, safety, regulatory, field service, customer service, and manufacturing organizations.
• Build global customer and industry relationships through airline engagements, MRO interactions, technical conferences, and international travel.

Qualifications You Must Have

• Bachelor’s Degree in Science, Technology, Engineering or Mathematics (STEM) field with minimum 5+ years of Engineering experience, or 3+ years with an advanced degree.
• U.S. Person or eligible to obtain necessary export authorizations required.

Qualifications We Prefer

• Direct knowledge and experience dealing with commercial airline customers & MROs
• Working knowledge of PW1500G / PW1900G mechanical systems and/or nacelle hardware
• Demonstrated technical leadership in engineering continuous improvement
• Comfortable with presenting in front of others and dealing with high-pressure situations
• Excellent judgment and professional maturity with the ability to create positive relationships
• Strong communication, interpersonal, time management and organizational skills

What We Offer

• Eligible for Relocation.

What Is My Role Type

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This position is classified as: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.