24/7 Veterinary Hospital Operations Leader

Ethos Veterinary Health; Redwood City (CA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Sign-on bonus up to $10,000

Medical, dental, vision insurance

401(k)

Job summary

Ethos Veterinary Health’s SAGE Redwood City facility seeks an Assistant Hospital Manager to lead people, operations, and clinical teams in a fast-paced specialty and emergency setting. This exempt, full-time role supports 24/7 operations in Redwood City, CA, with a $90,000–$110,000 annual salary and a sign-on bonus up to $10,000.

The position oversees Clinical Leads, optimizes staffing and workflows, and builds strong leaders while delivering exceptional patient and client care.

Qualifications

• Five or more years of progressively responsible leadership, management, or veterinary operations experience.
• Experience managing a facility, department, or complex operation with multiple direct reports.
• Demonstrated ability to coach, develop, motivate, and hold leaders and team members accountable.
• Strong people management, staff development, problem-solving, conflict-resolution, interpersonal, presentation, and organizational skills.
• Experience with workforce planning, employee scheduling, staffing optimization, training, onboarding, and performance management.
• Ability to manage competing priorities and lead effectively through organizational and operational change.
• Demonstrated ability to improve processes, execute strategic initiatives, and develop high-performing teams.
• Strong commitment to exceptional client service, employee experience, and patient care.

Responsibilities

• Coach, manage, and develop Clinical Leads and team leaders across multiple hospital departments, strengthening leadership capability, accountability, and employee engagement.
• Oversee daily staffing and workforce needs, strategically allocating team members based on patient volume, department needs, call-outs, and staffing gaps.
• Partner with department Leads to develop training plans, maintain SOPs, and strengthen clinical and operational skill development.
• Create and oversee effective onboarding and training plans for new employees and monitor progress throughout the onboarding process.
• Guide department scheduling practices, ensuring Leads proactively manage schedules, staffing coverage, attendance, and call-outs.
• Serve as a consistent leadership resource for hospital teams, establishing clear expectations and supporting effective communication and accountability.
• Provide coaching, performance feedback, employee development, and corrective action when appropriate.
• Identify opportunities to improve patient flow, hospital workflows, staffing efficiency, communication, and overall team performance.
• Ensure required daily, weekly, and monthly accounting and administrative responsibilities are completed accurately and on time.
• Partner closely with fellow Assistant Hospital Managers, the Hospital Director, Medical Director, and department leadership on process improvement and hospital-wide operational priorities.
• Support change-management initiatives and help teams successfully navigate evolving hospital needs, processes, and priorities.

Skills

Leadership

People management

Staff development

Operational leadership

Scheduling

Coaching

Job description

Ethos Veterinary Health’s SAGE Redwood City facility seeks an Assistant Hospital Manager to lead people, operations, and clinical teams in a fast-paced specialty and emergency setting. This exempt, full-time role supports 24/7 operations in Redwood City, CA, with a $90,000–$110,000 annual salary and a sign-on bonus up to $10,000.

The position oversees Clinical Leads, optimizes staffing and workflows, and builds strong leaders while delivering exceptional patient and client care.