Assistant Hospital Manager

Ethos Veterinary Health; Redwood City (CA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Sign-on bonus up to $10,000

Medical, dental, vision insurance

401(k)

Job summary

Ethos Veterinary Health’s SAGE Redwood City facility seeks an Assistant Hospital Manager to lead people, operations, and clinical teams in a fast-paced specialty and emergency setting. This exempt, full-time role supports 24/7 operations in Redwood City, CA, with a $90,000–$110,000 annual salary and a sign-on bonus up to $10,000.

The position oversees Clinical Leads, optimizes staffing and workflows, and builds strong leaders while delivering exceptional patient and client care.

Qualifications

• Five or more years of progressively responsible leadership, management, or veterinary operations experience.
• Experience managing a facility, department, or complex operation with multiple direct reports.
• Demonstrated ability to coach, develop, motivate, and hold leaders and team members accountable.
• Strong people management, staff development, problem-solving, conflict-resolution, interpersonal, presentation, and organizational skills.
• Experience with workforce planning, employee scheduling, staffing optimization, training, onboarding, and performance management.
• Ability to manage competing priorities and lead effectively through organizational and operational change.
• Demonstrated ability to improve processes, execute strategic initiatives, and develop high-performing teams.
• Strong commitment to exceptional client service, employee experience, and patient care.

Responsibilities

• Coach, manage, and develop Clinical Leads and team leaders across multiple hospital departments, strengthening leadership capability, accountability, and employee engagement.
• Oversee daily staffing and workforce needs, strategically allocating team members based on patient volume, department needs, call-outs, and staffing gaps.
• Partner with department Leads to develop training plans, maintain SOPs, and strengthen clinical and operational skill development.
• Create and oversee effective onboarding and training plans for new employees and monitor progress throughout the onboarding process.
• Guide department scheduling practices, ensuring Leads proactively manage schedules, staffing coverage, attendance, and call-outs.
• Serve as a consistent leadership resource for hospital teams, establishing clear expectations and supporting effective communication and accountability.
• Provide coaching, performance feedback, employee development, and corrective action when appropriate.
• Identify opportunities to improve patient flow, hospital workflows, staffing efficiency, communication, and overall team performance.
• Ensure required daily, weekly, and monthly accounting and administrative responsibilities are completed accurately and on time.
• Partner closely with fellow Assistant Hospital Managers, the Hospital Director, Medical Director, and department leadership on process improvement and hospital-wide operational priorities.
• Support change-management initiatives and help teams successfully navigate evolving hospital needs, processes, and priorities.

Skills

Leadership

People management

Staff development

Operational leadership

Scheduling

Coaching

Job description

Assistant Hospital Manager – SAGE Redwood City

$90,000–$110,000/year (DOE) + Up to $10,000 Sign-On Bonus
Full-time, exempt opportunity in Redwood City, California
Schedule: Full-time | Flexibility required to support a 24/7 specialty and emergency hospital

Take the next step in your veterinary leadership career at SAGE Redwood City. As an Assistant Hospital Manager, you'll play a key leadership role supporting the people, operations, and clinical teams across our fast-paced specialty and emergency veterinary hospital.

This position oversees Clinical Leads and teams across multiple departments, with a focus on developing strong leaders, optimizing staffing and hospital workflows, strengthening training and onboarding, and creating operational consistency across the hospital.

This is an excellent opportunity for an experienced Veterinary Hospital Manager, Assistant Hospital Manager, Veterinary Operations Manager, Practice Manager, or people leader who enjoys developing teams, improving processes, and helping departments work effectively together.

Why Join SAGE Redwood City

SAGE Redwood City is one of the Bay Area's leading specialty and emergency veterinary hospitals, bringing together experienced veterinary specialists, emergency clinicians, Registered Veterinary Technicians, Veterinary Assistants, and client service professionals to provide advanced patient care.

Our multidisciplinary environment requires strong operational leadership, communication, and collaboration across departments. As Assistant Hospital Manager, you'll have the opportunity to influence the employee experience, develop emerging leaders, improve hospital operations, and help teams deliver exceptional patient and client care.

In Your Day-to-Day, You Will

• Coach, manage, and develop Clinical Leads and team leaders across multiple hospital departments, strengthening leadership capability, accountability, and employee engagement.
• Oversee daily staffing and workforce needs, strategically allocating team members based on patient volume, department needs, call-outs, and staffing gaps.
• Partner with department Leads to develop training plans, maintain SOPs, and strengthen clinical and operational skill development.
• Create and oversee effective onboarding and training plans for new employees and monitor progress throughout the onboarding process.
• Guide department scheduling practices, ensuring Leads proactively manage schedules, staffing coverage, attendance, and call-outs.
• Serve as a consistent leadership resource for hospital teams, establishing clear expectations and supporting effective communication and accountability.
• Provide coaching, performance feedback, employee development, and corrective action when appropriate.
• Identify opportunities to improve patient flow, hospital workflows, staffing efficiency, communication, and overall team performance.
• Ensure required daily, weekly, and monthly accounting and administrative responsibilities are completed accurately and on time.
• Partner closely with fellow Assistant Hospital Managers, the Hospital Director, Medical Director, and department leadership on process improvement and hospital-wide operational priorities.
• Support change-management initiatives and help teams successfully navigate evolving hospital needs, processes, and priorities.

What You Bring

• Five or more years of progressively responsible leadership, management, or veterinary operations experience.
• Experience managing a facility, department, or complex operation with multiple direct reports.
• Demonstrated ability to coach, develop, motivate, and hold leaders and team members accountable.
• Strong people management, staff development, problem-solving, conflict-resolution, interpersonal, presentation, and organizational skills.
• Experience with workforce planning, employee scheduling, staffing optimization, training, onboarding, and performance management.
• Ability to manage competing priorities and lead effectively through organizational and operational change.
• Demonstrated ability to improve processes, execute strategic initiatives, and develop high-performing teams.
• Strong commitment to exceptional client service, employee experience, and patient care.
• Schedule flexibility to support the needs of a hospital operating 24 hours a day, 7 days a week, 365 days a year.
• California Veterinary Assistant Controlled Substance Permit (VACSP) required within 60 days of hire or transfer. This requirement is waived for individuals holding a valid California RVT license.

Veterinary industry experience is strongly preferred, particularly within specialty veterinary medicine, emergency veterinary medicine, a 24/7 veterinary hospital, or another high-volume clinical environment. Previous experience overseeing supervisors, Clinical Leads, or multiple departments is highly desirable.

Perks & Benefits

Benefits for eligible full-time team members may include medical, dental, and vision insurance; disability and life insurance; Flexible Spending Accounts (FSA); 401(k); Employee Assistance Program (EAP); paid time off; health and wellness resources; and additional employee benefits.

You'll also have access to continuing education, leadership development, professional development opportunities, and career advancement opportunities throughout Ethos Veterinary Health.

Location Highlight

Located in the heart of the San Francisco Peninsula, SAGE Redwood City is accessible to professionals throughout Redwood City, San Carlos, Belmont, Menlo Park, Palo Alto, San Mateo, Foster City, Burlingame, Mountain View, South San Francisco, and surrounding Bay Area communities.

Redwood City offers convenient access to both San Francisco and Silicon Valley, making it an excellent location for experienced veterinary leaders looking to advance their careers within one of Northern California's most dynamic veterinary markets.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class veterinary medicine and help shape what veterinary care becomes next.

Across our network of specialty and emergency veterinary hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary professionals in hospitals designed for learning, collaboration, and excellence.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow professionally and personally.

At Ethos, you inspire hope, deliver exceptional care, and help advance veterinary medicine—together.

Equal Opportunity Employer

Ethos Veterinary Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Employment decisions are based on qualifications, competence, merit, and business need. #INDO