24/7 Operational User Support Specialist

CACI International Inc; Sterling (VA); Hybrid; USD 78,700 - 165,200; Full time

Benefits offered by this job

Healthcare

Wellness benefits

Financial support

Retirement benefits

Continuing education opportunities

Flexible time off

Job summary

CACI International Inc in Sterling, Virginia, is looking for a 24/7 Operational User Support Specialist to ensure the functionality of critical Intelligence applications. The ideal candidate will have over 5 years of Military or Intelligence Community experience, be TS/SCI cleared with a polygraph, and possess strong problem-solving and communication skills.

This role demands flexibility for rotating shifts covering nights and weekends, with a competitive salary range from $78,700 to $165,200. Comprehensive benefits are included.

Qualifications

• Active TS/SCI with polygraph.
• 5+ years of Military or Intelligence Community experience.
• Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays.

Responsibilities

• Provide exceptional Customer Service to Intelligence professionals.
• Solve Problems in real‑time through first‑line troubleshooting of software issues.
• Support Mission‑critical Systems 24/7 through rotating shifts.

Skills

Customer Service Mindset

Outstanding Problem‑Solving Abilities

Communication Skill

Tools

Grafana

Kibana

Chatsurfer

Bodhi

Security+ Certification

Job description

Job Title: 24/7 Operational User Support Specialist

Job Category: Intelligence

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

The Opportunity

Join the team as a 24/7 User Support and System Specialist where your Military or Intelligence Community experience becomes mission‑critical. We need your expertise to keep our vital Intelligence Applications like ChatSurfer and Bodhi running smoothly around the clock!

Responsibilities

• Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledge
• Solve Problems in real‑time through first‑line troubleshooting of software issues
• Support Mission‑critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays)
• Bridge the Gap between users and developers with your intelligence expertise
• Monitor and Maintain applications across multiple domains including our coalition support environments
• Keep Intelligence Tools running when users need them most
• Apply your operational knowledge to help users maximize these powerful applications
• Quickly diagnose and resolve issues before they impact mission success
• Communicate complex technical concepts clearly to intelligence professionals
• Contribute valuable field expertise to enhance future software development

Qualifications

Required:

• Active TS/SCI with polygraph
• 5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline
• Customer Service Mindset
• Outstanding Problem‑Solving Abilities and Communication Skill
• Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays

Desired

• Experience with Grafana, Kibana, or similar monitoring tools
• Familiar with Chatsurfer and Bodhi applications
• Software Testing Experience
• Security+ Certification

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers – every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The Proposed Salary Range For This Position Is

$78,700 - $165,200

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.