24/7 User Support and System Specialist

CACI International Inc; Denver (CO); On-site; USD 75,000 - 158,000; Full time

Job summary

CACI International Inc. is seeking a 24/7 User Support and System Specialist to maintain mission-critical intelligence applications and provide frontline support to Military/Intelligence Community users.

The role requires TS/SCI with polygraph and a minimum of 5 years in related fields, with willingness to rotate to cover nights, weekends, and holidays. You will support tools like MIST, Watchbox, Intelbook, and Grafana, collaborating with developers and users to resolve issues before they impact

Qualifications

• Active TS/SCI with polygraph.
• 5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline.
• Customer Service Mindset.
• Outstanding Problem-Solving Abilities and Communication Skills.
• Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays.

Responsibilities

• Provide exceptional customer service to intelligence professionals using operational Intelligence Community knowledge.
• Troubleshoot software issues through first-line support in real-time.
• Support mission-critical systems 24/7 via rotating shifts (nights, weekends, holidays).
• Bridge the gap between users and developers with intelligence expertise.
• Monitor and maintain multiple security domains and applications (e.g., MIST, Watchbox, Intelbook, Linx, Reports, Sheets, Drive).
• Keep Intelligence Tools running when users need them most.
• Diagnose and resolve issues quickly to avoid impact on missions.

Skills

Customer service

Problem solving

Communication

24/7 shift work

Intelligence community experience

Tools

Grafana

Kibana

FADE Applications

Security+ certification

Job description

Job Title: 24/7 User Support and System Specialist
Job Category: Intelligence
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
Anticipated Posting End: 1/4/2027

The Opportunity

Join the Fusion Analysis and Development Effort (FADE) as our 24/7 User Support and System Specialist where your Military or Intelligence Community experience becomes mission-critical. We need your expertise to keep our vital Intelligence Applications running smoothly around the clock!

Responsibilities

• Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledge
• Solve Problems in real-time through first-line troubleshooting of software issues
• Support Mission-critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays)
• Bridge the Gap between users and developers with your intelligence expertise
• Monitor and Maintain multiple security domains and applications including MIST, Watchbox, Intelbook, Linx, Reports, Sheets, and Drive
• Keep Intelligence Tools running when users need them most
• Apply your operational knowledge to help users maximize these powerful applications
• Quickly diagnose and resolve issues before they impact mission success
• Communicate complex technical concepts clearly to intelligence professionals
• Contribute valuable field expertise to enhance future software development

Qualifications

Required:

• Active TS/SCI with polygraph
• 5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline
• Customer Service Mindset
• Outstanding Problem-Solving Abilities and Communication Skills
• Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays

Desired

• Experience with Grafana, Kibana, or similar monitoring tools
• Familiarity with FADE Applications
• Software testing experience
• Security+ certification

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The Proposed Salary Range For This Position Is

$75,200 - 158,100 USD

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.