24/7 Intelligence Tool User Support Specialist

CACI International Inc; Sterling (VA); On-site; USD 66,000 - 136,000; Full time

Job summary

CACI International Inc in Sterling, Virginia seeks a 24/7 Intelligence Tool User Support Specialist to provide frontline support for mission-critical intelligence applications such as ChatSurfer and Bodhi, leveraging prior Military or IC experience.

You will deliver real-time troubleshooting, support rotating shifts (nights, weekends, holidays), and bridge users with developers while monitoring tools across domains to ensure the resilience of critical operations.

Qualifications

• Active TS/SCI with polygraph is required.
• 3+ years of Military or IC experience with expertise in at least one intelligence discipline.
• Experience with IC tools Bodhi, ChatSurfer, FADE, Thresher.
• Customer Service mindset and strong communication skills.
• Willingness to rotate 24/7 shifts (nights, weekends, holidays).
• Security+ within 3 months of start.
• Able to learn basic troubleshooting (cloud monitoring, dashboards).

Responsibilities

• Provide exceptional customer service to Intelligence professionals.
• Solve problems in real-time through first-line troubleshooting.
• Support mission-critical systems 24/7 through rotating shifts.
• Bridge the gap between users and developers with intelligence expertise.
• Monitor and maintain applications across multiple domains, including coalition environments.
• Keep Intelligence Tools running when users need them most.
• Apply operational knowledge to help users maximize these powerful applications.
• Quickly diagnose and resolve issues before they impact mission success.
• Communicate technical concepts clearly to intelligence professionals.
• Contribute valuable field expertise to enhance future software development.

Skills

TS/SCI with polygraph

IC experience

Customer service

Problem solving

24/7 shift

Linux basics

Tools

Bodhi

ChatSurfer

FADE

Thresher

Grafana

Kibana

Job description

Job Title: 24/7 Intelligence Tool User Support Specialist

Job Category: Intelligence

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

The Opportunity

• Join the Makalu team as a 24/7 Intelligence Tool User Support Specialist, where your Military or Intelligence Community experience becomes mission-critical.
• We need your expertise to keep our vital Intelligence Applications like ChatSurfer and Bodhi running smoothly around the clock!

Responsibilities

• Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledge
• Solve Problems in real-time through first-line troubleshooting issues
• Support Mission-critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays)
• Bridge the Gap between users and developers with your intelligence expertise
• Monitor and maintain applications across multiple domains, including our coalition support environments
• Keep Intelligence Tools running when users need them most
• Apply your operational knowledge to help users maximize these powerful applications
• Quickly diagnose and resolve issues before they impact mission success
• Communicate technical concepts clearly to intelligence professionals
• Contribute valuable field expertise to enhance future software development

Qualifications

Required:

• Active TS/SCI with polygraph
• 3+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline
• Experience with common IC tools such as Bodhi, ChatSurfer, FADE, Thresher
• Customer Service Mindset
• Outstanding Problem-Solving Abilities and Communication Skills
• Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays
• Security + within 3 months of start
• Desire and ability to learn basic technical troubleshooting, which may include
• Cloud Monitoring
• Dashboard monitoring
• System changes (requires Privileged User Access)

Desired

• Experience with Grafana, Kibana, or similar monitoring tools
• Familiarity with ChatSurfer and/or Bodhi Applications
• Software testing experience
• Basic Linux system commands

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The Proposed Salary Range For This Position Is

$66,100 - $135,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.