24/7 Intelligence Tool User Support Specialist

CACI International Inc.; Sterling (VA); On-site; USD 66,000 - 136,000; Full time

Job summary

CACI International Inc. is seeking a 24/7 Intelligence Tool User Support Specialist in Sterling, VA. You will provide frontline support to intelligence professionals, troubleshoot in real time, and ensure critical tools stay operational around the clock.

Role requires active TS/SCI with polygraph and IC experience, with shifts including nights and holidays. Knowledge of Bodhi, ChatSurfer, and related tools is preferred, along with strong communication skills.

Qualifications

• Active TS/SCI with polygraph required.
• 3+ years of Military or IC experience with at least one IC discipline.
• Experience with Bodhi, ChatSurfer, FADE, Thresher.
• Strong customer service mindset and communication skills.
• Willingness to rotate 24/7 shifts including nights, weekends, holidays.
• Security+ certification within 3 months of start.

Responsibilities

• Provide exceptional customer service to Intelligence professionals using operational IC knowledge.
• Perform first-line troubleshooting to solve problems in real time.
• Support mission-critical systems 24/7 through rotating shifts (nights, weekends, holidays).
• Bridge the gap between users and developers with intelligence expertise.
• Monitor and maintain applications across multiple domains, including coalition environments.
• Keep intelligence tools running when users need them most.
• Diagnose and resolve issues quickly to avoid mission impact.
• Communicate technical concepts clearly to intelligence professionals.
• Contribute field expertise to enhance future software development.

Skills

Military/IC experience

Customer service mindset

Problem-solving

24/7 shift readiness

Communication skills

Security+

Tools

Bodhi

ChatSurfer

FADE

Thresher

Grafana

Kibana

Job description

Job Title: 24/7 Intelligence Tool User Support SpecialistJob Category: IntelligenceTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *The Opportunity:Join the Makalu team as a 24/7 Intelligence Tool User Support Specialist, where your Military or Intelligence Community experience becomes mission-critical.We need your expertise to keep our vital Intelligence Applications like ChatSurfer and Bodhi running smoothly around the clock!Responsibilities:• Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledge• Solve Problems in real-time through first-line troubleshooting issues• Support Mission-critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays)• Bridge the Gap between users and developers with your intelligence expertise• Monitor and maintain applications across multiple domains, including our coalition support environments• Keep Intelligence Tools running when users need them most• Apply your operational knowledge to help users maximize these powerful applications• Quickly diagnose and resolve issues before they impact mission success• Communicate technical concepts clearly to intelligence professionals• Contribute valuable field expertise to enhance future software developmentQualifications:Required:• Active TS/SCI with polygraph• 3+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline• Experience with common IC tools such as Bodhi, ChatSurfer, FADE, Thresher• Customer Service Mindset• Outstanding Problem-Solving Abilities and Communication Skills• Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays• Security + within 3 months of start• Desire and ability to learn basic technical troubleshooting, which may includeo Cloud Monitoringo Dashboard monitoringo System changes (requires Privileged User Access)Desired:• Experience with Grafana, Kibana, or similar monitoring tools• Familiarity with ChatSurfer and/or Bodhi Applications• Software testing experience• Basic Linux system commands-What You Can Expect: A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Pay Range :There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The proposed salary range for this position is:$66,100 - $135,600CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.