24/7 Intelligence Tool User Support Specialist Lead

CACI International Inc; Sterling (VA); On-site; USD 79,000 - 165,000; Full time

Job summary

CACI International Inc. seeks a 24/7 Intelligence Tool User Support Specialist Lead to ensure uninterrupted operation of key intelligence applications such as ChatSurfer and Bodhi. The role requires active TS/SCI with polygraph, 5+ years IC experience, and flexibility for 24/7 schedule rotations.

You will coordinate, troubleshoot, and liaise with developers to sustain mission-critical tools. Primary duties include day-shift handoffs, rotating coverage, and real-time problem solving with a

Qualifications

• Active TS/SCI with polygraph is required.
• 5+ years of Military or Intelligence Community experience in at least one discipline.
• Experience with IC tools such as Bodhi, ChatSurfer, FADE, Thresher.
• Customer service mindset with strong communication.
• Willingness to rotate 24/7 shifts including nights and holidays.
• Security+ certification within 3 months of start.

Responsibilities

• Coordinate with team to build out a 24/7 rotating schedule.
• Maintain ongoing updates translated to the 24/7 team during day shifts.
• Support leave coverage; may include nights, weekends, and holidays.
• Provide exceptional service to Intelligence professionals using IC knowledge.
• Diagnose issues via first-line troubleshooting in real time.
• Bridge users and developers with your intelligence expertise.
• Monitor and maintain applications across multiple domains, including coalition environments.
• Keep tools running when users need them most.
• Apply operational knowledge to help users maximize applications.
• Diagnose and resolve issues quickly to avoid impact on mission.
• Communicate technical concepts clearly to intelligence professionals.
• Contribute field expertise to enhance future software development.

Skills

Clearance TS/SCI with polygraph

IC experience 5+ years

IC tools (Bodhi, ChatSurfer, FADE, Thr

Tools

Grafana

Kibana

ChatSurfer

Bodhi

FADE

Thresher

Linux basics

Job description

Job Title: 24/7 Intelligence Tool User Support Specialist Lead

Job Category: Intelligence

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

* * *

The Opportunity

• Join the Makalu team as a 24/7 Intelligence Tool User Support Specialist, where your Military or Intelligence Community experience becomes mission-critical.
• We need your expertise to keep our vital Intelligence Applications like ChatSurfer and Bodhi running smoothly around the clock!

Responsibilities

• Coordinate with team to build out Panama like rotating 24/7 schedule.
• Primarily working during the day shift to ensure program updates are translated to 24/7 team
• May require nights, weekends, holiday shifts to ensure coverage and meet needs in support of leave for rotating staff.
• Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledge
• Solve Problems in real-time through first-line troubleshooting issues
• Bridge the Gap between users and developers with your intelligence expertise
• Monitor and Maintain applications across multiple domains including our coalition support environments
• Keep Intelligence Tools running when users need them most
• Apply your operational knowledge to help users maximize these powerful applications
• Quickly diagnose and resolve issues before they impact mission success
• Communicate technical concepts clearly to intelligence professionals
• Contribute valuable field expertise to enhance future software development

Qualifications

Required:

• Active TS/SCI with polygraph
• 5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline
• Experience with common IC tools such as Bodhi, ChatSurfer, FADE, Thresher
• Customer Service Mindset
• Outstanding Problem-Solving Abilities and Communication Skill
• Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays
• Security + within 3 months of start
• Desire and ability to learn basic technical troubleshooting, which may include
• Cloud Monitoring
• Dashboard monitoring
• System changes (requires Privileged User Access)

Desired

• Experience with Grafana, Kibana, or similar monitoring tools
• Familiarity with ChatSurfer and/or Bodhi Applications
• Software testing experience
• Basic Linux system commands

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The Proposed Salary Range For This Position Is

$78,700 - $165,200

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.