24/7 Tech Services Specialist – SaaS Support

Choice Hotels International, Inc.; Scottsdale (AZ); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Employee recognition programs

Discounts at Choice hotels worldwide

Job summary

Choice Hotels International, Inc. is looking for a Technical Services Specialist in Scottsdale, AZ, to provide exceptional customer support and technical services for their SkyTouch Technology division. The role requires the ability to work shifts, including nights and weekends, while making critical decisions. Ideal candidates will have customer service experience and be skilled in software troubleshooting. The position offers competitive benefits and the opportunity to work within a dynamic team that values engagement and innovation.

Qualifications

• Experience in customer service or support desk environment.
• Must be able to work days/nights/weekends as necessary.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Respond to and own incoming requests for service through phone or incident tracking system.
• Restore services as quickly as possible for application and business service outages.
• Proactively direct customers to self-help while addressing any training needs.

Skills

Excellent verbal, written, and listening communication skills

Excellent customer-service skills

Attention to detail

Proficient in Windows and MS Office applications

Ability to make critical decisions

Education

1+ years of experience troubleshooting software and hardware

2 years of progressive post-high school education

Tools

Remedy trouble ticket software

Job description

Choice Hotels International, Inc. is looking for a Technical Services Specialist in Scottsdale, AZ, to provide exceptional customer support and technical services for their SkyTouch Technology division. The role requires the ability to work shifts, including nights and weekends, while making critical decisions. Ideal candidates will have customer service experience and be skilled in software troubleshooting. The position offers competitive benefits and the opportunity to work within a dynamic team that values engagement and innovation.