IT Service Delivery Leader: 24x7 Support & ITIL Expert

WesBanco Bank Inc.; New Albany (IN); On-site; USD 90,000 - 140,000; Full time

Job summary

WesBanco Bank Inc. is seeking an IT Service Delivery Manager to oversee end-to-end IT service delivery, including Service Desk, incident and problem management, and knowledge management.

The role focuses on maintaining SLAs/KPIs, guiding vendors, and driving continuous improvement to enhance user experience, reliability, and compliance. The ideal candidate has 5+ years of ITSM leadership, strong ITIL expertise, and the ability to manage cross-functional teams in a banking environment, including

Qualifications

• 5+ years of IT service management or IT operations leadership.
• ITIL knowledge and certification preferred.
• Strong communication and stakeholder management skills.

Responsibilities

• Own day-to-day IT service delivery including Service Desk and incident management.
• Define and publish weekly/monthly service performance reports for leadership.
• Lead Major Incident Management and ensure rapid service restoration.

Skills

ITSM leadership

Vendor management

ITIL practices

Leadership

Communication

Education

Bachelor's degree in IT/Business or related

Tools

Microsoft Office

ITSM tools

Job description

WesBanco Bank Inc. is seeking an IT Service Delivery Manager to oversee end-to-end IT service delivery, including Service Desk, incident and problem management, and knowledge management.

The role focuses on maintaining SLAs/KPIs, guiding vendors, and driving continuous improvement to enhance user experience, reliability, and compliance. The ideal candidate has 5+ years of ITSM leadership, strong ITIL expertise, and the ability to manage cross-functional teams in a banking environment, including