24/7 Security Command Center Operator

DK Security, Inc.; Grand Rapids (MI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Sick Days

Job summary

DK Security, Inc. in Kentwood, Michigan seeks a Command Center Operator to provide 24/7 support to management, supervisors and field staff.

You will handle a multi-line switchboard, process background screenings and payroll, monitor CCTV and access control, and deliver outstanding customer service to clients.

Ideal candidates are 18+, with a high school diploma or GED, strong communication skills, and the ability to multitask while maintaining confidentiality.

Qualifications

• Must provide above excellent customer service when dealing with Clients, Customers, Co-Workers, etc.
• Provide information and assistance to calling parties concerning emergency, security and general assistance needs.
• Follow procedures in dispatching personnel for emergency and non-emergency response.
• Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.
• Serve as an information resource to DK employees and clients. Locate requested information through additional sources as needed.
• Process and report background screen requests.
• Process payroll companywide.
• Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients.
• Monitor CCTV system using recording devices.
• Monitor, operate, test and data entry responsibility for a variety of computerized and electronic equipment used in access control, fire and security systems.
• Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports, records and files.
• Assists security and event staff in scheduling/payroll processing, filling missed shifts, etc.
• Must follow site specific post guidelines.
• Document daily activities and incident reports.
• Other duties as assigned.

Responsibilities

• Provide above excellent customer service when dealing with Clients, Customers, Co-Workers, etc.
• Provide information and assistance to calling parties concerning emergency, security and general assistance needs.
• Follow procedures in dispatching personnel for emergency and non-emergency response.
• Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.
• Serve as an information resource to DK employees and clients. Locate requested information through additional sources as needed.
• Process and report background screen requests.
• Process payroll companywide.
• Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients.
• Monitor CCTV system using recording devices.
• Monitor, operate, test and data entry responsibility for a variety of computerized and electronic equipment used in access control, fire and security systems.
• Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports, records and files.
• Assists security and event staff in scheduling/payroll processing, filling missed shifts, etc.
• Must follow site specific post guidelines.
• Document daily activities and incident reports.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Emergency procedures

Multi-tasking

English literacy

Education

High School Diploma or GED

Some college experience

Job description

DK Security, Inc. in Kentwood, Michigan seeks a Command Center Operator to provide 24/7 support to management, supervisors and field staff.

You will handle a multi-line switchboard, process background screenings and payroll, monitor CCTV and access control, and deliver outstanding customer service to clients.

Ideal candidates are 18+, with a high school diploma or GED, strong communication skills, and the ability to multitask while maintaining confidentiality.