24/7 Security Alarm Dispatcher & Troubleshooter

my7elevenhr; Enon (OH); On-site; USD 22,000 - 38,000; Full time

Job summary

7-Eleven is seeking a Security Alarm Dispatcher to monitor burglary/intrusion alarms and provide emergency dispatching for Speedway locations and the Enon office complex. You will support maintenance, program alarm panels, and perform remote DVR surveys to address safety concerns.

The role requires 2+ years of relevant experience, High School/GED, and flexibility for 24/7 shifts, including overtime. Strong communication and data privacy skills are essential.

Qualifications

• High School or GED required; Associates degree preferred.
• 2+ years of relevant work experience.
• Security or monitoring experience is a plus.

Responsibilities

• Resolve incidents and requests professionally and promptly.
• Monitor and process alarm signals for stores, offices, warehouses.
• Communicate incident details to stakeholders.
• Perform Live Store Tours via DVR remotely.
• Respond to alerts related to fraudulent store transactions.
• Follow Knowledge Base procedures.
• Escalate critical events to team leads.
• Maintain confidentiality.
• Support Operations, Maintenance, and Asset Protection teams.
• Data entry and admin tasks.

Skills

Issue resolution

Data privacy

Calm under pressure

Communication

Multitasking

Detail oriented

Team collaboration

Overtime readiness

Education

High School/GED

Associates / 2 Year Degree Preferred

Job description

7-Eleven is seeking a Security Alarm Dispatcher to monitor burglary/intrusion alarms and provide emergency dispatching for Speedway locations and the Enon office complex. You will support maintenance, program alarm panels, and perform remote DVR surveys to address safety concerns.

The role requires 2+ years of relevant experience, High School/GED, and flexibility for 24/7 shifts, including overtime. Strong communication and data privacy skills are essential.