24/7 SaaS Tech Support & AI Help Desk Agent

ASM Research, Inc.

San Antonio (TX)

On-site

USD 26,000 - 28,000

Full time

9 days ago

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Job summary

ASM Research, Inc. is seeking a motivated Help Desk Specialist to join the Enterprise AI Support team in San Antonio, TX. You will handle customer tickets, troubleshoot remotely, and use internal dashboards and AI tools to resolve issues quickly.

The role requires a minimum 1 year in a help desk or technical support, US citizenship, and eligibility for a secret clearance. You’ll work a rotating schedule, including evenings and weekends, and collaborate across teams to improve systems and

Qualifications

High School Diploma or equivalent.
US citizenship with eligibility to obtain a secret security clearance.
IAT level I certification (A+ or Network+) or able to obtain within 3 months.
Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed).

Responsibilities

Provide world-class support through customer tickets, ensuring timely and accurate resolutions.
Troubleshoot issues remotely using internal dashboards and generative AI tools.
Identify opportunities to enhance systems, efficiency, and customer experience.
Collaborate cross-functionally and share best practices to strengthen the knowledge base.
Continuously learn and adapt to emerging technologies.
Note: this is a 24x7x365 help desk; weekends and holidays may be required.