24/7 Retail Upsell & Customer Champion

Strauch Companies; Brentwood (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Strauch Companies seeks a Customer Service Associate to greet customers, upsell products, and handle cash transactions in a fast-paced convenience setting in Brentwood, CA. You will maintain cleanliness, assist with food preparation, and ensure high standards of sanitation and safety across all sections.

The role requires strong communication, teamwork, and the ability to operate under variable shifts in a 7-day, 24-hour operation.

Qualifications

• Greet customers with a smile, eye contact, and hello.
• Build customer loyalty and encourage repeat business.
• Ability to up-sell to meet customer needs.
• Effective cash handling and point-of-sale procedures.

Responsibilities

• Greet customer with a smile and hello.
• Build customer loyalty and up-sell to meet customer needs.
• End transactions with a thank you, come again.
• Prepare fast food for sale and arrange hot foods attractively.
• Maintain facility and merchandise to ensure satisfaction.
• Process cash and debit transactions and encourage add-on purchases.
• Respond to customer issues with tact and sound judgment.
• Communicate effectively in person and over the phone.
• Follow sanitation, refrigeration, and cooking standards.
• Take inventory and balance reports per company policy.
• Operate and maintain store and car wash equipment safely.
• Stock shelves and manage walk-in merchandise.
• Record hours and manage timekeeping weekly.
• Learn a wide range of responsibilities including safety and ABC compliance.

Skills

Customer service

Cash handling

Upselling

Food preparation

Communication

Teamwork

Job description

Strauch Companies seeks a Customer Service Associate to greet customers, upsell products, and handle cash transactions in a fast-paced convenience setting in Brentwood, CA. You will maintain cleanliness, assist with food preparation, and ensure high standards of sanitation and safety across all sections.

The role requires strong communication, teamwork, and the ability to operate under variable shifts in a 7-day, 24-hour operation.