24/7 Residential Facility Operations Leader

Anovaeon; Alexandria (VA); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Anovaeon, LLC seeks a Shift Operations Manager to lead and coordinate facility operations for a federally contracted ICE short‑term residential site in Alexandria, LA. You will oversee staffing, safety, incident management, and compliance across all functions, guiding supervisors on shift and ensuring smooth operations in a 24/7 environment serving diverse individuals.

Responsibilities include coordinating resources, enforcing safety protocols, and maintaining operational continuity while

Qualifications

• Bachelor’s degree in Business Administration, Public Administration, Criminal Justice, Human Services, Emergency Management, or a related field; equivalent experience may be considered.
• Minimum three (3) years of supervisory or management experience in residential, institutional, healthcare, hospitality, emergency response, or similar operational environments.
• Experience leading multidisciplinary teams in a fast-paced, 24/7 operational setting.
• Strong knowledge of operational oversight, incident management, staff supervision, and compliance-driven environments.
• Demonstrated leadership, decision‑making, conflict resolution, and problem‑solving skills.
• Strong written and verbal communication skills.
• Ability to obtain and maintain required background clearances.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Maintain situational awareness of facility activities, staffing levels, service delivery, and operational needs.
• Ensure continuity of operations through effective shift transitions, briefings, and communication.
• Coordinate staffing assignments and operational resources to maintain appropriate coverage and supervision.
• Serve as the primary operational point of contact during assigned shifts.
• Provide operational oversight, guidance, and support to department supervisors and functional area leads to ensure effective staffing, service delivery, safety, and compliance.
• Support staff in addressing operational challenges, participant concerns, and emergency situations.
• Reinforce training, safety procedures, and operational protocols.
• Monitor facility operations to ensure a safe, secure, and orderly environment.
• Respond to incidents, emergencies, and operational disruptions in accordance with established procedures.
• Coordinate appropriate response efforts and resource deployment during critical events.
• Ensure incidents are documented, escalated, and reported in accordance with organizational requirements.
• Support implementation of crisis intervention and de-escalation strategies when necessary.
• Ensure adherence to organizational policies, contractual requirements, and operational standards.
• Monitor operational performance and identify opportunities for improvement.
• Review reports, logs, and documentation for completeness and accuracy.
• Support audit readiness, inspections, and compliance monitoring activities.
• Coordinate activities between housing, family services, transportation, food service, security, and administrative functions.
• Facilitate communication between departments to support efficient operations and continuity of services.
• Escalate significant operational issues, staffing concerns, or emergencies to facility leadership as appropriate.
• Promote a safe, respectful, and structured environment for all individuals in care.
• Ensure staff adhere to professional, culturally responsive, and trauma-informed service delivery standards.
• Support timely access to facility services, resources, and assistance.
• Monitor facility operations to ensure compliance with health, safety, and service delivery standards.

Skills

Leadership

Crisis management

Decision making

Communication skills

Work under pressure

Education

Bachelor's degree in related field

Job description

Anovaeon, LLC seeks a Shift Operations Manager to lead and coordinate facility operations for a federally contracted ICE short‑term residential site in Alexandria, LA. You will oversee staffing, safety, incident management, and compliance across all functions, guiding supervisors on shift and ensuring smooth operations in a 24/7 environment serving diverse individuals.

Responsibilities include coordinating resources, enforcing safety protocols, and maintaining operational continuity while