24/7 Remote BAS Monitoring Technician

Johnson Controls, Inc.; Milwaukee (WI); Ibrido; USD 37.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

401K

Medical, dental, and vision plans

Paid vacation/holidays/sick time

Vehicle, tools and equipment provided

Employee discounts

Tuition reimbursement

Descrizione del lavoro

Johnson Controls, Inc. seeks a skilled Remote Operations Technician to monitor and troubleshoot BAS and HVAC systems from a remote center across US and Canada. You will work in a shift-based environment delivering reliable support and timely escalations.

The role emphasizes customer service, strong communication, and cross-functional collaboration within a global leader in building technologies. Flexible, hybrid work options apply post-probation, with in-office hours at Glendale, WI.

Competenze

• Two-year technical degree in Building Automation Systems, Controls, or a related discipline.
• Three+ years’ experience with remote diagnostics of HVAC and mechanical systems.
• Johnson Controls product knowledge, including Metasys and Verasys, is highly desired.

Mansioni

• Troubleshoots mechanical and building automation alarms from a remote monitoring center.
• Follows protocols to escalate alarm events to dispatch or emergency resources.
• Ensures high levels of customer satisfaction during interactions.

Conoscenze

Customer service

Communication

Problem solving

Multitasking

Microsoft Office

Documentation

Team collaboration

Formazione

Two-year technical degree in Building Automation Systems or related

Strumenti

Metasys

Verasys

Descrizione del lavoro

Johnson Controls, Inc. seeks a skilled Remote Operations Technician to monitor and troubleshoot BAS and HVAC systems from a remote center across US and Canada. You will work in a shift-based environment delivering reliable support and timely escalations.

The role emphasizes customer service, strong communication, and cross-functional collaboration within a global leader in building technologies. Flexible, hybrid work options apply post-probation, with in-office hours at Glendale, WI.