24/7 Rapid Response Concierge

Thomasville Restoration, LLC; Cherry Hill Township (NJ); On-site; USD 28,000 - 41,000; Full time

Job summary

Thomasville Restoration in Cherry Hill, NJ seeks Emergency Response Concierge (Rapid Responder) to be the first face of reassurance for families and businesses in crisis. You’ll arrive on scene quickly, deliver compassionate support, and coordinate mitigation and restoration services.

You will educate clients about recovery processes, secure service agreements for board-ups and mitigation, and log details in DASH so field and estimating teams stay aligned.

Qualifications

• Strong customer service and communication skills.
• Able to respond 24/7 in the assigned geographic area.
• Valid driver's license; IICRC certification strongly preferred.

Responsibilities

• Be first on scene and serve as the immediate point of contact for affected homeowners and businesses.
• Educate clients about recovery processes and reassure them during crisis.
• Facilitate solutions by securing service agreements for board-ups, mitigation and restoration.
• Log call details, customer information, photos and communications in DASH for coordination.
• Track calls, responses and outcomes for leadership reporting.

Skills

Customer service

Communication

Interpersonal skills

On-call availability

Job description

Thomasville Restoration in Cherry Hill, NJ seeks Emergency Response Concierge (Rapid Responder) to be the first face of reassurance for families and businesses in crisis. You’ll arrive on scene quickly, deliver compassionate support, and coordinate mitigation and restoration services.

You will educate clients about recovery processes, secure service agreements for board-ups and mitigation, and log details in DASH so field and estimating teams stay aligned.