24/7 Emergency Restoration Concierge

Thomasville Homes Llc; Philadelphia (Philadelphia County); On-site; USD 25,000 - 39,000; Full time

Job summary

Thomasville Restoration is seeking a Rapid Responder to be the first face on scenes of fire and property damage in the Mid-Atlantic. You will provide compassionate, clear guidance, answer questions, and prioritize urgent client needs while coordinating with restoration teams.

You will log details in DASH, work with first responders, and represent the company with a Family First ethos during every client interaction. This role requires on-call availability and a strong customer-service mindset.

Qualifications

• Must be able to respond 24/7 within the assigned geographic area.
• Strong communication and customer service skills.
• Warm and aligned with Thomasville’s culture of Family First, Compassion, Communication, and Care.

Responsibilities

• Be first on scene at fire and property damage sites.
• Deliver the Thomasville Touch by showing compassion, patience, and professionalism.
• Educate & guide clients through the recovery process and services.
• Facilitate solutions by securing service agreements for board-ups, mitigation, and restoration.
• Collaborate with first responders and coordinate with field and estimating teams.

Skills

On-call readiness

Communication

Customer service

Driving

Emergency response

Tools

DASH

Job description

Thomasville Restoration is seeking a Rapid Responder to be the first face on scenes of fire and property damage in the Mid-Atlantic. You will provide compassionate, clear guidance, answer questions, and prioritize urgent client needs while coordinating with restoration teams.

You will log details in DASH, work with first responders, and represent the company with a Family First ethos during every client interaction. This role requires on-call availability and a strong customer-service mindset.