24/7 Product Support Pro - Technical & Warranty Expert

Logistiq; Port Clinton (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

LogistiQ Integration Solutions in Port Clinton, OH is seeking a motivated and dependable Product Support Representative to be the first line of support for customers and internal stakeholders, providing expert troubleshooting and problem resolution via our 24/7 support hotline and service email.

You will manage warranty order processing and contribute to customer satisfaction through responsive, solution‑oriented service in a fast-paced manufacturing environment.

Qualifications

• Associate degree in Business Administration or related field.
• Minimum 2 years in customer service or technical support in manufacturing.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Deliver high-quality technical assistance to both internal and external customers.
• Troubleshoot and resolve product issues; elevate complex problems when necessary.
• Process and follow up on warranty orders and related service requests.
• Provide rotational coverage of LogistiQ’s 24/7 technical support hotline and service inbox.
• Maintain accurate records of service calls, customer feedback, and issue resolution.
• Master the technical aspects of LogistiQ products to support accurate diagnostics.
• Utilize ERP and CRM systems to track support activity and manage workflow.
• Contribute to continuous improvement initiatives related to customer service.

Skills

Communication skills

MS Office

Mechanical aptitude

Technical reading

Customer service

Troubleshooting

Education

Associate degree

Tools

CRM software

ERP systems

Service desk tools

Job description

LogistiQ Integration Solutions in Port Clinton, OH is seeking a motivated and dependable Product Support Representative to be the first line of support for customers and internal stakeholders, providing expert troubleshooting and problem resolution via our 24/7 support hotline and service email.

You will manage warranty order processing and contribute to customer satisfaction through responsive, solution‑oriented service in a fast-paced manufacturing environment.