24/7 Outage Dispatch Coordinator

Thomson Reuters Markets Espana SL.; Santa Ana (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

Southern California Edison in California seeks a Dispatcher Clerk to perform dispatching using OMS and SAP, prioritizing and dispatching orders to crews while engaging customers.

This on-site role involves monitoring outages, updating logs, and collaborating with management and field crews; flexibility to work holidays and various shifts.

SCE emphasizes safety, confidentiality, and compliance; applicants must have customer service experience and pass background checks.

Qualifications

• One year of customer service experience.
• Experience in dispatch and/or call center environment preferred.
• Ability to enter data accurately in a fast-paced setting.
• Strong written and verbal communication skills.

Responsibilities

• Contacts customers to arrange service and updates outage information.
• Prioritizes, assigns and dispatches orders to crews including trouble orders.
• Maintains logs and analyzes distribution system performance.
• Communicates with customers, management and crews with tact and courtesy.
• Supports storm order activities and emergency procedures.
• Protects sensitive data and follows security and privacy standards.

Skills

Customer service

Dispatch experience

Data entry

Communication skills

Tools

OMS (Outage Management System)

SAP

Job description

Southern California Edison in California seeks a Dispatcher Clerk to perform dispatching using OMS and SAP, prioritizing and dispatching orders to crews while engaging customers.

This on-site role involves monitoring outages, updating logs, and collaborating with management and field crews; flexibility to work holidays and various shifts.

SCE emphasizes safety, confidentiality, and compliance; applicants must have customer service experience and pass background checks.