Energy Dispatch Specialist — 24/7 Operations

Southern California Edison (SCE); Santa Ana (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

Southern California Edison (SCE) is seeking a Dispatcher Clerk to manage order dispatching, outage coordination and customer communications. You will use systems like the outage management system, SAP and other tools to prioritize and assign work.

The role requires a minimum of one year in customer service, strong data-entry accuracy, and the ability to work a 365/24 schedule with holidays and varied shifts. This on-site position emphasizes reliability and safe data handling.

Qualifications

• One year of customer service experience.
• Dispatch/call center experience preferred.
• Experience with data entry and using computer/phone/radio systems.

Responsibilities

• Contacts customers to arrange service and updates outage information.
• Assigns and updates orders to crews and coordinates callbacks.
• Maintains logs and analyzes distribution system performance.
• Keeps customer information confidential with high accuracy.
• Works on-site and follows established notification procedures.

Skills

Customer service

Communication

Attention to detail

Data entry

Shift work

Tools

Phone systems

Dispatch software

Job description

Southern California Edison (SCE) is seeking a Dispatcher Clerk to manage order dispatching, outage coordination and customer communications. You will use systems like the outage management system, SAP and other tools to prioritize and assign work.

The role requires a minimum of one year in customer service, strong data-entry accuracy, and the ability to work a 365/24 schedule with holidays and varied shifts. This on-site position emphasizes reliability and safe data handling.