24/7 NOC Analyst - Windows/Network Support & Escalation

Golden Entertainment, Inc.; Las Vegas (NV); On-site; USD 55,000 - 85,000; Full time

Job summary

Golden Entertainment, Inc. in Las Vegas, NV is seeking a NOC Analyst (Tier 2) to join the IT Service Desk.

The role focuses on monitoring Windows-based systems and network infrastructure essential to casino operations, acting as the escalation point to resolve issues and maintain 24/7 system stability. You will manage incident life cycles, assist with Active Directory tasks, and participate in after-hours on-call support while collaborating with cross-functional IT teams to ensure service

Qualifications

• Minimum 1–3 years in a NOC or IT support role, preferably in gaming or hospitality.
• Familiarity with casino/hospitality IT environments is a plus.
• Must be able to obtain and maintain a gaming license or regulatory clearance.
• Proficient with Windows Server and Active Directory basics.
• Experience with monitoring tools and ticketing systems (SolarWinds, ServiceNow).
• Solid networking fundamentals (IP, DNS, DHCP).

Responsibilities

• Use monitoring tools to observe critical systems, applications, and networks.
• Respond to alerts, perform initial troubleshooting, and escalate as needed.
• Document incidents and resolutions; maintain system change records.
• Serve as first escalation point for Service Desk Specialists.
• Manage Tier 1 and Tier 2 incidents for hardware, software, and networking.
• Assist with Active Directory tasks and account provisioning.
• Support system/server maintenance, patching, backups, and configuration.
• Participate in on‑call rotation for after‑hours support.
• Develop SOPs and contribute to knowledge base and training.

Skills

Incident management

Team collaboration

Strong communication

Problem solving

Education

High school diploma

Associate degree or technical certification

Tools

SolarWinds

ServiceNow

Job description

Golden Entertainment, Inc. in Las Vegas, NV is seeking a NOC Analyst (Tier 2) to join the IT Service Desk.

The role focuses on monitoring Windows-based systems and network infrastructure essential to casino operations, acting as the escalation point to resolve issues and maintain 24/7 system stability. You will manage incident life cycles, assist with Active Directory tasks, and participate in after-hours on-call support while collaborating with cross-functional IT teams to ensure service