24/7 IT Help Desk Technician — On-Call Support

Mvm Inc; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

MVM, Inc. in San Antonio, TX is seeking an IT Help Desk Technician to be the primary contact for IT inquiries.

You will diagnose and resolve hardware, software, network, and system issues while delivering timely support to end users and ensuring alignment with contractual obligations. The role requires a bachelor’s degree or equivalent experience, 2+ years in IT support, and availability for on-call rotations including weekends and after-hours.

Qualifications

• Bachelor's degree or equivalent IT experience.
• 2+ years IT support experience; more if associate degree substituted.
• Must be able to lift 50 pounds.
• Willingness to participate in on-call rotation including weekends and after-hours.
• Experience supporting hardware, software, network, and users.

Responsibilities

• Respond to inbound calls, emails, and inquiries for technical assistance from employees and clients.
• Troubleshoot, diagnose, and resolve technical issues with quality and timely communication.
• Elevate problems to Technical Lead or supervisor as per procedures.
• Update tickets, SOPs, and knowledge articles as needed.
• Perform other duties as assigned.

Skills

IT support experience

Networking TCP/IP

Windows OS & Office

Strong communication

On-call availability

Education

Bachelor's degree

Associate degree with two years relevant experience substituted

Tools

CompTIA A+

Network+

Microsoft MCP

Job description

MVM, Inc. in San Antonio, TX is seeking an IT Help Desk Technician to be the primary contact for IT inquiries.

You will diagnose and resolve hardware, software, network, and system issues while delivering timely support to end users and ensuring alignment with contractual obligations. The role requires a bachelor’s degree or equivalent experience, 2+ years in IT support, and availability for on-call rotations including weekends and after-hours.