24/7 Infrastructure Services Lead — Incident Response Leader

DAn Solutions; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

A defense contracting company is seeking an Infrastructure Services Lead to manage enterprise infrastructure services and ensure system availability. This role involves real-time incident response, coordination with various teams, and oversight during incident resolution. Candidates should possess a Bachelor's degree in a related field, Security+ CE certification, and extensive IT operations experience, including familiarity with ServiceNow and Splunk. Strong communication skills for engaging both technical teams and executives are essential.

Qualifications

• 6+ years of IT operations experience, including 3+ years in an enterprise infrastructure support role.
• Hands-on experience with ServiceNow for ITSM and incident tracking.
• Strong communication and briefing skills for both technical teams and executive stakeholders.

Responsibilities

• Serve as the first line of defense in identifying infrastructure service issues.
• Provide Tier 2/3 support and engage SMEs when required.
• Manage operations metrics and ensure 99.9% system availability.

Skills

IT operations experience

Incident response

Communication skills

Education

Bachelor's degree in Information Systems, Engineering, or related field

Security+ CE certification

Tools

ServiceNow

Splunk

Job description

A defense contracting company is seeking an Infrastructure Services Lead to manage enterprise infrastructure services and ensure system availability. This role involves real-time incident response, coordination with various teams, and oversight during incident resolution. Candidates should possess a Bachelor's degree in a related field, Security+ CE certification, and extensive IT operations experience, including familiarity with ServiceNow and Splunk. Strong communication skills for engaging both technical teams and executives are essential.