24/7 Global Security Dispatch Operator

Johnson Controls; Tukwila (WA); On-site; USD 35,817 - 38,572; Full time

Job summary

YDU JC Air Cond & Ref Inc.- Dubai is seeking a professional for alarm and incident monitoring, ensuring security messaging globally for a diverse organization.

Responsibilities include responding to alarm events, managing customer calls, and ensuring compliance with SOPs. Candidates should have experience in a SOC environment, be calm under pressure, and possess strong computer skills.

The position offers hourly compensation between $26-$28, with a comprehensive benefits package.

Qualifications

• Experience within the SOC environment is preferred.
• Security, military, law enforcement, or emergency services experience is preferred.
• Must be able to work 1st, 2nd, or 3rd shift.
• Must be a U.S. citizen or have legal right to work in the U.S.
• Candidate must be fully vaccinated against Covid-19.

Responsibilities

• Provide alarm and incident monitoring globally, 24/7.
• Respond to all alarm events and customer calls efficiently.
• Take ownership of customer queries and follow through.
• Contribute to a safe and healthy workplace.
• Work unsupervised and maintain professionalism.

Skills

Knowledge of the security or technology industry

Computer skills: Microsoft Office 365

Ability to speak up and be heard

Energetic, enthusiastic, and calm under pressure

Analytical and organized

Job description

YDU JC Air Cond & Ref Inc.- Dubai is seeking a professional for alarm and incident monitoring, ensuring security messaging globally for a diverse organization.

Responsibilities include responding to alarm events, managing customer calls, and ensuring compliance with SOPs. Candidates should have experience in a SOC environment, be calm under pressure, and possess strong computer skills.

The position offers hourly compensation between $26-$28, with a comprehensive benefits package.