24/7 Event & Security Monitoring Specialist

American Electric Power; Groveport (OH); Vor Ort; USD 31.000 - 38.000; Vollzeit

Zusammenfassung

American Electric Power (AEP) is seeking an Event Monitoring Center Rep Associate to join the SOEMC in Groveport, OH. This role oversees day-to-day operations of a 24/7 security monitoring function, responding to alarms, supporting internal customers, and maintaining CIP compliance guidelines.

Under direct supervision, you will follow procedures to resolve routine issues, while contributing to the center's incident detection, analysis, and timely resolution to protect AEP assets and ensure

Qualifikationen

• High school diploma or equivalent is required.
• Minimum of one year of military, law enforcement, government, security, or related experience.
• Experience in a call center or customer service role is preferred.
• Familiarity with access control and NERC CIP compliance is a plus.

Aufgaben

• Answer alarms and manage the security hotline using monitoring software.
• Assist internal customers with basic security needs and coordinate incident reporting.
• Create incident reports following standard procedures and escalate issues as needed.
• Provide technician support and troubleshoot basic security system problems.

Kenntnisse

Communication skills

Customer service

Security awareness

Ausbildung

High school diploma or equivalent

Jobbeschreibung

American Electric Power (AEP) is seeking an Event Monitoring Center Rep Associate to join the SOEMC in Groveport, OH. This role oversees day-to-day operations of a 24/7 security monitoring function, responding to alarms, supporting internal customers, and maintaining CIP compliance guidelines.

Under direct supervision, you will follow procedures to resolve routine issues, while contributing to the center's incident detection, analysis, and timely resolution to protect AEP assets and ensure