Event Monitoring Center Representative Associate

AEP Service Corporation; United States; Presencial; USD 31.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Comprehensive benefits package

Descripción de la vacante

AEP Service Corporation's SOEMC is seeking an Event Monitoring Center Rep Assoc to answer alarms, assist internal customers, and be the face of AEP Security. The role oversees 24/7 monitoring operations and helps maintain CIP compliance using established procedures.

Responsibilities include responding to alarms with monitoring software, handling basic problems, taking the security hotline calls, creating incident reports, and guiding callers on access control and badges while supporting other

Formación

• High school diploma or equivalent required.
• Minimum of one year in military, law enforcement, government, security, or related field.
• Call center or customer service experience is preferred.
• Experience with security incident reporting is valued.

Responsabilidades

• Respond to incoming alarms using monitoring software.
• Handle basic problems.
• Answer the security hotline and assist internal customers with basic security needs.
• Create incident reports following standard procedures.
• Troubleshoot basic security systems and provide technician support.
• Assist callers with access control or badge questions.
• Help maintain NERC CIP compliance following procedures.
• Assist other operators and terminals to ensure standards are met.

Conocimientos

Decision-making

Call center / customer service

Security systems knowledge

Calm under pressure

Access control systems

NERC CIP awareness

Educación

High school diploma or equivalent

Herramientas

Monitoring software

Descripción del empleo

Job Posting End Date 11-30-2026 Please note the job posting will close on the day before the posting end date.

Job Summary

The Security Operations and Event Monitoring Center (SOEMC) is an industry-leading operations center that plays a vital role in keeping AEP safe and compliant. An Event Monitoring Center Rep Assoc will answer alarms and phone calls to help protect AEP assets, assist internal customers, and be the face of AEP Security. The SOEMC monitors alarms throughout AEP’s footprint at various facilities, answers the corporate Security hotline, and helps maintain NERC CIP compliance. The Event Monitoring Center Rep Assoc will oversee other SOEMC members and terminals to ensure AEP Security standards are met. Under direct supervision and using clearly defined procedures, responds to internal customers with security needs and addresses alarms using monitoring software. Handles basic level problems, uses existing procedures to solve routine or standard problems, and escalates other issues. Under minimal supervision and assisting with writing clearly defined guidelines, responds to internal customers with security needs and addresses alarms using monitoring software. Handles basic-level problems and provides solution options based on criticality. The role provides for the SOEMC and oversees the day-to-day operations of a 24/7 security monitoring and response function. Additionally, they lead efforts to detect, analyze, and respond to security incidents, ensuring timely resolution and minimal impact on the organization.

Job Description

What you’ll do:

• Respond to incoming alarms using AEP’s monitoring software.
• Handles basic problems.
• Answers the security hotline and assists internal customers with basic security needs.
• Creates incident reports following standard procedure.
• Troubleshoots fundamental security systems problems and provides technician support where needed.
• Assist callers with access control or badge questions.
• Helps AEP maintain North American Electric Reliability Corporation (NERC) Critical Infrastructure Plan (CIP) compliance following existing procedures.
• Assists other operators and terminals to ensure standards are being met.

Preferred Qualifications:

• Excellent decision-making and problem-solving skills, plus verbal and written communication skills to technical and non-technical audiences of various levels in the organization
• Previous experience in a call center or customer service role, demonstrating strong communication and problem-solving skills.
• Familiarity with security systems and incident reporting processes.
• Ability to remain calm and professional in high-pressure situations, ensuring customer satisfaction.
• Knowledge of access control systems and NERC CIP compliance regulations is a plus.

Other Preferred Requirements:

• Rotating shift work.
• Ability to type 30 words per minute.

What We're Looking For:

• Education requirements are listed below: Possess a high school diploma or equivalent
• Work Experience requirement listed below: Minimum of one (1) year of military, law enforcement, government, security, or related experience. This experience can be acquired through roles such as security officer, IT security analyst, safety coordinator, or compliance officer.
• Previous experience in a call center or customer service role, demonstrating strong communication and problem-solving skills, may be considered as related experience.

What You’ll Get:

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees. Where Putting the Customer First Powers Everything We Do! At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade: SP20-003 Compensation Range: $22.14 - $27.67

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It’s an exciting time in the energy industry. Are you ready to be part of it? We’re looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.