24/7 Security Monitoring & Incident Response Associate

AEP Service Corporation; Groveport (OH); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Employee programs

Job summary

AEP Service Corporation operates the Security Operations and Event Monitoring Center (SOEMC), a leading 24/7 facility safeguarding assets and ensuring NERC CIP compliance. An Event Monitoring Center Rep Assoc responds to alarms and security calls, acting as the face of AEP Security across facilities.

Under supervision, you’ll help monitor alarms, escalate complex issues, and assist with access control and incident handling while contributing to guidelines and incident resolution for minimal

Qualifications

• High school diploma or equivalent.
• Minimum 1 year in military, law enforcement, government, security or related field.
• Call center or customer service experience preferred.
• Familiarity with security systems and incident reporting.

Responsibilities

• Respond to incoming alarms using monitoring software and resolve basic problems.
• Answer the security hotline and assist internal customers with basic needs.
• Create incident reports following standard procedure.
• Troubleshoot basic security system issues and provide technician support.
• Assist with access control or badge queries and ensure CIP compliance.
• Support other operators to maintain security standards and 24/7 operations.

Skills

Communication skills

Problem-solving

Customer service

Staying calm under pressure

Verbal communication

Written communication

Education

High school diploma

Tools

Monitoring software

Job description

AEP Service Corporation operates the Security Operations and Event Monitoring Center (SOEMC), a leading 24/7 facility safeguarding assets and ensuring NERC CIP compliance. An Event Monitoring Center Rep Assoc responds to alarms and security calls, acting as the face of AEP Security across facilities.

Under supervision, you’ll help monitor alarms, escalate complex issues, and assist with access control and incident handling while contributing to guidelines and incident resolution for minimal