24/7 Emergency Communications Operator

ServCorp (SCx); Kansas City (MO); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Professional growth opportunities

Job summary

ServCorp (SCx) is seeking professional and dependable Telephone Operators to support a fast-paced communications environment in Kansas City. The ideal candidate will communicate clearly, manage multiple calls, route information accurately, and provide professional customer service in urgent situations.

Candidates must work on-site in a 24/7 operation, be fluent in English, and maintain logs and confidential information while following safety and privacy requirements.

Qualifications

• High school diploma or equivalent.
• 1–2 years of professional call-center or related experience.
• Demonstrated knowledge of medical terminology.
• Strong verbal and written communication skills.
• Ability to read, write, speak, and understand English fluently.
• Strong customer-service and interpersonal skills.
• Ability to remain calm and professional during stressful or emergency situations.
• Experience using computerized telephone, communication, or customer-service systems.
• Basic computer proficiency, including Microsoft Office or comparable applications.
• Strong attention to detail and ability to accurately record and communicate information.
• Ability to work on-site in a 24/7 operational environment.
• Willingness to work assigned shifts, including evenings, nights, weekends, and federal holidays.
• Ability to successfully complete applicable background, security, and facility-access requirements.

Responsibilities

• Answer and process incoming telephone calls professionally and efficiently.
• Route calls and information accurately to the appropriate destination.
• Provide courteous and professional customer service to callers.
• Operate telephone, communication, paging, and related systems.
• Process routine and priority communications.
• Respond appropriately to urgent and emergency communications.
• Maintain accurate logs, records, and documentation.
• Assist with information and directory updates.
• Monitor and report communication-system issues when identified.
• Follow established procedures for emergency and high-priority situations.
• Maintain confidentiality and protect sensitive information.
• Communicate effectively with coworkers, supervisors, and callers.
• Maintain professionalism when dealing with difficult, distressed, or upset callers.
• Follow applicable safety, privacy, security, and company requirements.
• Perform other related duties as assigned.
• This position is essential during emergencies and may be required to remain on duty until properly relieved.

Skills

Communication skills

Customer service

English fluency

Calm under pressure

Education

High school diploma

Tools

Cisco Finesse

Cisco Jabber

Microsoft Office

Job description

ServCorp (SCx) is seeking professional and dependable Telephone Operators to support a fast-paced communications environment in Kansas City. The ideal candidate will communicate clearly, manage multiple calls, route information accurately, and provide professional customer service in urgent situations.

Candidates must work on-site in a 24/7 operation, be fluent in English, and maintain logs and confidential information while following safety and privacy requirements.