24/7 Emergency Communications Dispatcher

City of Walla Walla; Washington; On-site; USD 42,000 - 62,000; Full time

Job summary

City of Walla Walla is seeking an Emergency Communications Dispatcher to manage 911/911-like calls, gather critical information, and dispatch fire, police, and EMS units. You will monitor radio frequencies and provide essential EMS instructions by phone.

The role requires strong multitasking, typing speed, and the ability to work in a high-stress environment 24/7. Training will cover state requirements and CAD systems.

Qualifications

• High school diploma or GED with 2 years clerical or high-energy customer service experience.
• Ability to type 40 wpm and operate computer systems.
• Ability to obtain WA Public Safety Telecommunicator Certification within 1 year of hire.

Responsibilities

• Receive and prioritize emergency and non-emergency calls and interrogate to gather information.
• Dispatch units and maintain radio contact with field personnel.
• Maintain CAD log and enter incident data accurately.
• Provide Emergency Medical Dispatch instructions by phone.
• Serve as first contact for dissemination of public information.

Skills

Typing 40 wpm

Multitasking

Radio dispatch

Emergency communication

Education

High school diploma or GED

Associate degree substitution

Tools

CAD system

Radio equipment

Job description

City of Walla Walla is seeking an Emergency Communications Dispatcher to manage 911/911-like calls, gather critical information, and dispatch fire, police, and EMS units. You will monitor radio frequencies and provide essential EMS instructions by phone.

The role requires strong multitasking, typing speed, and the ability to work in a high-stress environment 24/7. Training will cover state requirements and CAD systems.