24/7 Crisis Dispatch Coordinator

AMHC; Ellsworth, Northern (ME, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life

403B with match

Pet Insurance

Flexible Spending Accounts

PTO & Floating Holidays

Job summary

AMHC in Ellsworth, ME is seeking a Full-Time Dispatch Coordinator to support behavioral health crises across Aroostook, Hancock, and Washington Counties. You will be on the frontline, answering crisis contacts 24/7 and coordinating mobile responders.

The role requires calm under pressure, excellent communication, and strong organization. You will document activities, collaborate with teams, and help connect individuals to life-changing services.

Qualifications

• Calm under pressure with ability to manage multiple priorities.
• Excellent communication and customer service skills.
• Comfortable using technology and electronic systems.
• Highly organized and detail-oriented.
• Collaborative team player in a multidisciplinary setting.
• Passionate about supporting behavioral health crises.

Responsibilities

• Coordinate Crisis Response by handling calls, texts, and chats 24/7.
• Dispatch Mobile Crisis Responders across three-county area.
• Track responders in real time to ensure safety.
• Maintain awareness of active crisis requests and service delivery.
• Complete documentation and administrative tasks per policy.
• Collaborate with Mobile Crisis Responders and AMHC programs.

Skills

Calm under pressure

Excellent communicator

Tech-savvy

Highly organized

Team player

Crisis intervention

Education

MHRT-CSP credential

Tools

Electronic records systems

Reporting systems

Job description

AMHC in Ellsworth, ME is seeking a Full-Time Dispatch Coordinator to support behavioral health crises across Aroostook, Hancock, and Washington Counties. You will be on the frontline, answering crisis contacts 24/7 and coordinating mobile responders.

The role requires calm under pressure, excellent communication, and strong organization. You will document activities, collaborate with teams, and help connect individuals to life-changing services.