Dispatch Coordinator

AMHC; Ellsworth, Northern (ME, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life

403B with match

Pet Insurance

Flexible Spending Accounts

PTO & Floating Holidays

Job summary

AMHC in Ellsworth, ME is seeking a Full-Time Dispatch Coordinator to support behavioral health crises across Aroostook, Hancock, and Washington Counties. You will be on the frontline, answering crisis contacts 24/7 and coordinating mobile responders.

The role requires calm under pressure, excellent communication, and strong organization. You will document activities, collaborate with teams, and help connect individuals to life-changing services.

Qualifications

• Calm under pressure with ability to manage multiple priorities.
• Excellent communication and customer service skills.
• Comfortable using technology and electronic systems.
• Highly organized and detail-oriented.
• Collaborative team player in a multidisciplinary setting.
• Passionate about supporting behavioral health crises.

Responsibilities

• Coordinate Crisis Response by handling calls, texts, and chats 24/7.
• Dispatch Mobile Crisis Responders across three-county area.
• Track responders in real time to ensure safety.
• Maintain awareness of active crisis requests and service delivery.
• Complete documentation and administrative tasks per policy.
• Collaborate with Mobile Crisis Responders and AMHC programs.

Skills

Calm under pressure

Excellent communicator

Tech-savvy

Highly organized

Team player

Crisis intervention

Education

MHRT-CSP credential

Tools

Electronic records systems

Reporting systems

Job description

Description

Are you organized, compassionate, and able to think quickly in a fast-paced environment? Join our Crisis Services team as a Full-Time Dispatch Coordinator and play a vital role in supporting individuals experiencing behavioral health crises across Aroostook, Hancock, and Washington Counties.

What You'll Do:

Coordinate Crisis Response

• Answer calls, texts, and chats from the Maine Crisis Line and other crisis-related contacts 24 hours a day, 365 days a year.
• Dispatch Mobile Crisis Responders to individuals in need throughout the three-county service area.
• Track crisis responders in real time to help ensure staff and client safety.
• Maintain awareness of active crisis requests and coordinate service delivery.

Support Individuals and Families

• Provide a welcoming, patient, and compassionate experience for callers.
• Answer questions about crisis services and community resources.
• Assist individuals, families, providers, and community partners in accessing appropriate services.
• Support adherence to established crisis plans when applicable.

Administrative Support

• Complete documentation and administrative tasks in accordance with agency policies.
• Utilize electronic records, reporting systems, phone systems, and other technology platforms.
• Maintain accurate service records and data collection.
• Participate in team meetings, clinical reviews, and agency trainings.

Collaborate Across Systems

• Work closely with Mobile Crisis Responders and other AMHC programs.
• Support coordination of services for individuals awaiting or receiving crisis intervention.
• Participate in Critical Incident Stress Debriefing opportunities provided through Crisis Services.

What We're Looking For:

The ideal candidate is:

• Calm under pressure and able to manage multiple priorities.
• An excellent communicator with strong customer service skills.
• Comfortable using technology and electronic systems.
• Highly organized and detail-oriented.
• Able to work collaboratively as part of a multidisciplinary team.
• Passionate about supporting individuals experiencing behavioral health crises.

Why Join Our Team?

• Make a meaningful difference in your community every day.
• Be part of an innovative and supportive Crisis Services team.
• Gain experience in behavioral health and crisis intervention.
• Work in a dynamic environment where no two days are alike.
• Participate in ongoing training and professional development.

Work Environment:

This position is based in a professional office setting with varying workload intensity. Dispatch Coordinators work in a fast-paced environment where priorities can shift quickly while maintaining a calm and supportive approach.

Schedule:

This is a full-time, non-exempt position with flexible scheduling based on program needs.

Because Crisis Services operate 24 hours a day, 7 days a week, 365 days a year, candidates should be available to work:

• Days
• Evenings
• Overnight shifts
• Weekends
• Holidays

Occasional overtime, on-call responsibilities, and schedule adjustments may be necessary to meet community needs.

What You'll Bring:

• Excellent communication and multitasking skills.
• Ability to remain composed during high-stress situations.
• Commitment to confidentiality and professional ethics.
• Ability to work effectively with individuals from diverse backgrounds and experiences.
• Strong teamwork and problem-solving abilities.

Join Our Mission:

If you're looking for a rewarding career where you can help connect individuals to life-changing crisis services while supporting your community, we'd love to hear from you.

Benefits:

• Health
• Dental
• Vision
• Life
• 403B with match
• Pet Insurance
• Flexible Spending Accounts
• PTO & Floating Holidays

Requirements

• The contract for these positions requires that you are 18 years or older.
• This position requires that you are able to be credentialed as an MHRT-CSP. There are 4 ways in which a person would be eligible for certification:

1. 36 months of direct behavioral health experience (4,992 hours)

2. MHRT/C certification and a minimum of 1,664 hours direct behavioral health experience

3. 30 Credits Hours and/or an associate's degree in a related field of study and a minimum of 1,664 hours of direct behavioral health experience

4. MHRT-CSP Certification

• Upon hire, staff will be required to complete the MHRT-CSP training appropriate to their role and experience
• A valid driver's license is required.
• Required trainings include: CPR/First Aid Training, MANDT (Day 1), trained to administer and carry Naloxone and complete Peer Support 101 Training. Training is provided by the agency upon hire.
• The ability to pass a background check and meet other licensing or regulatory requirements is required.

AMHC is an Equal Opportunity Employer.