24/7 Crisis Case Manager – Behavioral Health

MIND 24-7; Phoenix (AZ); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Industry-leading pay

On-site role

Full benefits: medical, dental, vision

Job summary

MIND 24-7 is redefining access to behavioral health care with 24/7 walk-in services for all ages. The Crisis Case Manager will coordinate discharge planning and follow-up, support access to prescriptions and social services, and liaise with pharmacies and families to ensure continuity of care.

Ideal candidates have 1–2 years in behavioral health, an appropriate degree, and are comfortable with EHR and HIPAA compliance.

Qualifications

• Associate’s or Bachelor’s degree in healthcare, behavioral health, human services, or related field preferred.
• 1–2 years of experience in case management, care coordination, or behavioral health services.
• Level 1 Fingerprint Clearance Card (or ability to obtain upon hire)
• Strong communication, time management, and organizational skills.
• Familiarity with EHR systems and HIPAA compliance.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Coordinate discharge planning and ongoing care for patients under psychiatric medication management.
• Schedule follow-up appointments with outpatient psychiatric providers and therapists.
• Support patient access to prescriptions, transportation, insurance coverage, and social services.
• Communicate with pharmacies, families, guardians, and care teams to ensure continuity of care.
• Document case management activities in the Electronic Health Record (EHR) system.
• Participate in interdisciplinary team meetings and contribute to holistic care planning.

Skills

Communication

Time management

Organizational skills

Bilingual English/Spanish

Education

Associate’s or Bachelor’s degree in healthcare/behavioral health related field

Tools

EHR systems

HIPAA compliance

Job description

MIND 24-7 is redefining access to behavioral health care with 24/7 walk-in services for all ages. The Crisis Case Manager will coordinate discharge planning and follow-up, support access to prescriptions and social services, and liaise with pharmacies and families to ensure continuity of care.

Ideal candidates have 1–2 years in behavioral health, an appropriate degree, and are comfortable with EHR and HIPAA compliance.