24/7 Cloud Service Delivery Lead

Celebrus Technologies Limited

Cary (NC)

On-site

USD 115,000 - 155,000

Full time

11 days ago

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Job summary

Celebrus Technologies Limited is seeking a Service Delivery Manager to own day-to-day delivery of Celebrus Cloud services within a 24/7 infrastructure environment. You will be the primary customer-facing contact for performance, changes, incidents, and escalation, partnering with Cloud Engineering, Customer Success, Professional Services, and others to meet SLAs and KPIs.

You will coordinate maintenance, incidents, and improvements while reporting performance and maintaining strong client

Qualifications

Bachelor's degree in information technology, Computer Science, or equivalent experience.
Proven experience in service delivery management in 24/7 environments.
Strong communication and stakeholder management.
Experience working with cross-functional teams.
Knowledge of Scrum and agile practices desirable.

Responsibilities

Act as the primary point of contact for Celebrus Cloud customers, coordinating changes, incidents, and client communications.
Plan and coordinate maintenance, upgrades, and onboarding of new clients and environments.
Monitor service delivery against SLAs and KPIs, with regular reporting.
Coordinate incident response and lead post-incident reviews with cloud engineering teams.
Collaborate with cross-functional teams to support service delivery and issue resolution.
Build customer relationships and drive continuous service improvement.
Maintain records of performance, incidents, and actions.
Support Scrum adoption and contribute to retrospectives.
Develop Celebrus product knowledge to converse with clients.