24/7 Breakdown Support Advisor – Onsite Stafford

Halfords Careers; Virginia; On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Pension

20 days annual leave

Job summary

Halfords Careers is seeking a motivated Breakdown Advisor to join our Stafford Support Centre in a fast-paced, 24/7 environment. You’ll ensure breakdowns are managed efficiently and professionally, working with drivers, suppliers, and internal teams to keep customers on the road.

You’ll be focused on service quality, accuracy, and KPIs, with development opportunities and a strong team culture. All shifts are on-site at our Stafford office and training is provided in the first weeks.

Qualifications

• Confident communicator with excellent people skills and a passion for achieving high performance for customers.
• Thrives in a fast-paced, changing environment with consistent results.
• Able to interpret information and escalate critical issues promptly.
• Customer-first mindset when making decisions.
• Proactive, resilient and commercially aware.

Responsibilities

• Deliver outstanding customer service to internal and external customers, ensuring a professional, supportive, and solutions-focused experience at every interaction.
• Respond to breakdown calls promptly and ensure all jobs are managed within established SLA timeframes to maintain operational excellence.
• Use strong initiative and sound decision-making to resolve issues quickly and effectively, ensuring minimal disruption to customers and operations.
• Engage confidently and professionally with drivers, suppliers, and internal stakeholders to support timely resolutions and strong working relationships.
• Consistently meet and exceed performance KPIs, including job accuracy, efficiency, error reduction, and service quality standards.
• Maintain a performance-driven mindset, actively participating in training and development to support personal progression.
• Support your Team Leader with operational priorities, contributing to productivity, workflow management, and overall service delivery improvements.
• Act as an ambassador for our values, promoting a positive culture and helping to unify ways of working across Commercial Fleet Services.

Skills

Confident communicator

Excellent people skills

Customer focus

Adaptability

Commercial awareness

Job description

Halfords Careers is seeking a motivated Breakdown Advisor to join our Stafford Support Centre in a fast-paced, 24/7 environment. You’ll ensure breakdowns are managed efficiently and professionally, working with drivers, suppliers, and internal teams to keep customers on the road.

You’ll be focused on service quality, accuracy, and KPIs, with development opportunities and a strong team culture. All shifts are on-site at our Stafford office and training is provided in the first weeks.