24/7 Airport Maintenance Dispatcher

United Security Services, Inc.; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Facilities Group is seeking a Call Catcher/Maintenance Dispatcher to support 24/7 airport facility operations in Atlanta. You will act as the central point for intake, triage, and dispatch of maintenance requests, managing CMMS workflows and communicating with field technicians and leadership.

You will monitor work orders, track performance metrics, ensure SLA adherence, and help maintain regulatory readiness and documentation accuracy in a fast-paced environment.

Qualifications

• 3-5+ years’ experience in dispatch, maintenance coordination, facilities operations support, or similar high-volume service environment.
• Strong working knowledge of CMMS systems (Hexagon strongly preferred).
• Experience supporting 24/7 operations in airports, hospitals, transportation, or mission-critical environment preferred.
• Ability to read and understand basic trade terminology across HVAC, electrical, plumbing, fire suppression, and general maintenance.
• Strong organizational and multitasking ability in time-sensitive environment.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Excel, Outlook, Teams).
• Ability to interpret performance metrics and generate reports.
• Ability to obtain airport badging and pass background screening.
• Professional demeanor and ability to remain composed during operational incidents.

Responsibilities

• Receive and process maintenance calls from Operations Center.
• Create, prioritize, and assign reactive maintenance work orders within the CMMS.
• Dispatch appropriate trade personnel based on urgency and system impact.
• Monitor real-time status of open work orders to ensure on-time completion.
• Track Preventive Maintenance schedule adherence and flag missed or at-risk assignments.
• Maintain accurate labor coding aligned with Staffing performance measurement requirements.
• Support daily reporting tied to Staffing, Work Complete, and Inspection performance categories.
• Coordinate utility shutdown notifications and communications when required.
• Support QC documentation and assist with preparation for weekly performance review meetings.
• Maintain organized documentation and electronic records in compliance with contract deliverables.

Skills

Dispatch coordination

CMMS systems

Multi-tasking

Excellent communication

MS Office

Performance metrics reporting

Tools

Hexagon CMMS

Job description

The Facilities Group is seeking a Call Catcher/Maintenance Dispatcher to support 24/7 airport facility operations in Atlanta. You will act as the central point for intake, triage, and dispatch of maintenance requests, managing CMMS workflows and communicating with field technicians and leadership.

You will monitor work orders, track performance metrics, ensure SLA adherence, and help maintain regulatory readiness and documentation accuracy in a fast-paced environment.