24/7 AI Help Desk Specialist

asmexternalcareersite; San Antonio (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

ASM Research is seeking a motivated Help Desk professional to join the Enterprise AI Support team in San Antonio, TX. The role involves resolving customer tickets, remote troubleshooting with AI-assisted tools, and contributing to process improvements.

The position requires 1 year of relevant experience, a high school diploma, and eligibility for a secret security clearance. Candidates should be adaptable to a rotating schedule, including evenings, weekends, and holidays.

Qualifications

• Minimum 1 year of experience in a help desk, technical support, or customer support role.
• High School Diploma or equivalent
• Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed)
• Strong written communication, analytical thinking, and multitasking skills
• US citizenship with eligibility to obtain a secret security clearance
• IAT level I certification (A+ or Network+) or able to obtain within 3 months

Responsibilities

• Provide world-class support through customer tickets, ensuring timely and accurate resolutions.
• Troubleshoot issues remotely using internal dashboards and generative AI tools.
• Identify opportunities to enhance systems, efficiency, and customer experience.
• Collaborate cross-functionally and share best practices to strengthen the knowledge base.
• Continuously learn and adapt to emerging technologies.
• Note: this is a 24x7x365 help desk, so weekends and holidays may be required.

Skills

Customer support

Technical troubleshooting

Written communication

Analytical thinking

Multitasking

Education

High School Diploma

Tools

Salesforce

Datadog

Notion

Stripe

Retool

Job description

ASM Research is seeking a motivated Help Desk professional to join the Enterprise AI Support team in San Antonio, TX. The role involves resolving customer tickets, remote troubleshooting with AI-assisted tools, and contributing to process improvements.

The position requires 1 year of relevant experience, a high school diploma, and eligibility for a secret security clearance. Candidates should be adaptable to a rotating schedule, including evenings, weekends, and holidays.