23175 - Area Property Operations Manager

Ministry of Justice; Taunton (MA); On-site; USD 87,000 - 120,000; Full time

Job summary

Ministry of Justice is seeking an Area Property Operations Manager to lead hard and soft FM service delivery across a portfolio spanning Probation properties, Contact Centres, Approved Premises and Unpaid Work sites in the South West. The role requires strong leadership, collaboration with customers and suppliers, and the ability to manage multiple sites with regular travel.

The successful candidate will work within the MoJ Property Directorate PS Team, coordinating with Regional Property

Qualifications

• Ability to lead and deliver hard and soft FM services.
• Strong stakeholder engagement with clients and suppliers.
• Proven track record in service delivery management and contract oversight.

Responsibilities

• Oversee delivery of hard and soft FM services for portfolio.
• Define projects and provide technical and statutory assurance.
• Travel to Probation sites and manage site visits four days per week.

Skills

Leadership

Collaboration

Customer engagement

FM services

Job description

23175 - Area Property Operations Manager

The MoJ Property Directorate is a customer focused organisation that exists to enable our customers to perform to their very best. We do this by providing high quality, easy to use services, and working environments that our customers want to work in, which support them to deliver their individual outputs efficiently. Our job is to manage one of the most diverse and complex estates in Government – hosted by the Ministry of Justice (MoJ). The MoJ Property Directorate brings together a property portfolio including Prisons, Probation, and MoJ HQ and Arm’s Length Bodies.

MoJ Property provides specialist services including facilities management, health and safety, fire safety and security, technical design expertise, and sustainability. We also have business management teams who support the entire Directorate and each of our partners is supported by account management teams. We are responsible for a great deal - our portfolio consists of properties valued at £9.3bn for the MoJ alone. We are part of the Government Property Profession (GPP) and through active membership and engagement we will work with the Office of Government Property to develop the maturity of the profession and also encourage our people to join the GPP. We continue to build our capability through training and recruitment, aspiring to be the best that we can be as individuals and as a directorate.

We continue to deliver new ways of working across our portfolio – leading on the scale and pace of activity for central government – proposing ways to achieve, and then providing more dynamic and flexible workspace, while driving down the cost of the estate.

Team Overview

Are you looking for a high profile, unique, exciting and challenging opportunity to join an award-winning Property Services (PS) team that works in collaboration and partnership with our customers and suppliers? We work on a varied portfolio across the Ministry of Justice and Home Office estate, providing property services to HM Prison and Probation Service, Ministry of Justice headquarters and supporting the Home Office and its departments such as Border Force within the ports and airports. We provide both Hard and Soft Services across the UK, through our integrated supply chains to provide the best possible property services support.

PS is a challenging environment in which to work, with interdependencies between the customers, suppliers and users of the estate. It requires good leadership, collaboration and excellent drive and determination. The candidate should be a self-starter, good leader, have personal resilience and excellent customer engagement skills. You will be required to deliver at pace and demonstrate effective application of service delivery management, skills, tools and techniques. If you have the passion, enthusiasm and skill to be the best Facilities Manager, then joining the Ministry of Justice Property Directorate PS Team is the place for you.

Area Property Operational Managers (APOMS) are responsible for working directly with clients and suppliers, including on regular site visits, to ensure efficient and effective delivery of hard and soft FM services for their portfolio. This is a key contract management role requiring specialist knowledge, with responsibility for overseeing the delivery of the contract and works projects, for defining projects and for technical and statutory assurance.

APOMs work alongside Property Operational Managers (POMs) and report directly to Regional Property Operational Managers (RPOMs) for their region.

The properties allocated to the role and sometimes the account it focusses on can sometimes be altered over time to meet business demand, providing excellent development opportunities for the post holder.

Base Location and Travel Requirements

The role will support MOJ Property Services across the South West, covering Probation properties, Contact Centres, Approved Premises and Unpaid Work sites across Gloucestershire, Wiltshire, Dorset, Somerset, Devon and Cornwall.

You will be allocated your nearest base location from the list below –

• Plymouth - St. Catherines House, 5 Notte Street, Plymouth, Devon, PL1 2TS
• Exeter – Exeter Probation CC, 3/5 Barnfield Road, Exeter, Devon, EX1 1RD

You will be required to attend your allocated Probation sites four days per week with travel to other Probation/offices for meetings.

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