2027 Summer Intern - Process Analyst

State Farm

Atlanta (GA)

Hybrid

USD 27,000 - 39,000

Full time

32 hours ago

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Benefits offered by this job

Hybrid work environment

Mentoring and development

Volunteer opportunities

Diversity and inclusion

Wellness programs

Employee discount program

Job summary

State Farm is seeking an ambitious Process Analyst intern to join the Process Excellence Department. You will analyze P&C Claims performance data, partner with business leaders, and translate insights into actionable process improvements.

You will gain hands-on experience in data analytics, visualization, and cross-functional collaboration, while supporting modernization of reporting and AWS-based tooling. This internship runs during summer and requires full-time student status.

Qualifications

Must be a current college student pursuing a degree in Data Analytics, Applied Statistics, MIS or Business Analytics or similar fields.
GPA of 3.5+ cum and in major required.

Responsibilities

Analyze P&C Claims performance data and translate insights into process improvements.
Collaborate with Operations/Process Excellence leaders, Claims stakeholders, and cross-functional teams to identify opportunities, streamline workflows, and remove bottlenecks.
Use data analysis to understand why processes perform the way they do and apply problem-solving to improve effectiveness and customer outcomes.
Navigate ambiguous business requirements by leveraging business acumen and collaboration to define problems, measure impact, and refine solutions.
Manage time effectively to deliver results across multiple timelines in both agile and non-agile environments.
Partner with customers and internal stakeholders to gather and interpret requirements and translate findings into actionable process changes.
Support the modernization of reporting and operational tooling (e.g., converting on-premises data assets to AWS) to enable scalable monitoring and continuous improvement.

Skills

Data analysis

Data visualization

Problem solving

Communication

Storytelling

Education

Pursuing degree in Data Analytics, Applied Statistics, MIS or Business Analytics

Job description

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Responsibilities

Collaborate closely with business partners to analyze P&C Claims performance data and translate insights into process improvements that support critical decision making, efficiency, and strategic shifts.
Work alongside Operations/Process Excellence leaders, Claims stakeholders, and cross-functional teams to identify process opportunities, streamline workflows, and remove bottlenecks.
Use data analysis skills to understand “why” processes perform the way they do—applying problem-solving techniques to improve effectiveness and customer outcomes (e.g., cycle time, quality, rework, first-contact resolution).
Navigate through ambiguous business requirements by leveraging business acumen, research skills, and peer collaboration to define clear problems, measure impact, and refine solutions.
Manage time effectively to deliver results across multiple timelines in both agile and non-agile environments.
Partner with customers and internal stakeholders to gather and interpret requirements, identify pain points, and translate findings into actionable process changes with minimal direction from leadership.
Support the modernization of reporting and operational tooling (e.g., converting on-premises data assets to AWS) to enable more scalable, automated process monitoring and continuous improvement.

Grow Your Skills, Grow Your Potential

Are you an ambitious Process Analyst ready to take on a thrilling internship experience? Look no further! Join our remarkable Process Excellence Department and be at the forefront of improving P&C Claims customer experiences through process optimization and data-informed decisions. This is your chance to shape the future of claim handling practices and contribute to exciting enterprise initiatives that will leave a lasting impact.

Qualifications

Must be a current college student (preferably juniors and seniors) pursuing a degree in Data Analytics, Applied Statistics, Management Information Systems or Business Analytics or similar fields.
A GPA of 3.5 or higher cumulative, and in major is required.

Business Acumen and Competencies

Strong data analysis and visualization abilities, with an emphasis on turning findings into clear recommendations and measurable outcomes.
Demonstrated interest in process improvement, continuous improvement, and customer experience.
Strong analytical problem-solving skills, including root cause identification and the ability to evaluate solutions based on impact and feasibility.
Excellent communication (written/verbal) and partnership skills to work directly with business and/or Enterprise Technology partners.
Visual storytelling and presentation skills to explain findings, process opportunities, and results to both technical and non-technical audiences.

Mindset and Working Style

Automation and efficiency mindset—always striving to accomplish more in less time and reduce manual touches.
Strong technical learning agility to stay current on ever-changing tools, data sources, and process improvement approaches.
Exceptional critical thinking and analytical problem-solving skills.
Detail-oriented with the ability to manage competing priorities.
Ability to work self-directed and in a collaborative, agile team environment. Ability to foster innovation, encourage diversity, and incorporate new ideas.

Internship Program Eligibility

To be eligible for the summer internship program, you must be a full-time student currently enrolled in an undergraduate throughout the duration of the internship.
Students who apply MUST be returning to school for at least one semester following the summer internship. Selected interns must reside within the continental U.S. for the duration of the summer internship.
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity***

What You Can Expect

The internship will occur between June 2, 2027 to August 11, 2027
Hours: Monday-Friday, 38.75 hours per week
Due to the short duration of the summer program, it is an expectation that hired interns will be available for the duration of the summer internship with little to no disruption in work schedule.
Pay: $24/HR. Interns selected for our summer internship program will be eligible for a $2,000 stipend!
Work Arrangement: Hybrid: Selected interns should plan to spend some time working from home and some time working in the office as part of our hybrid work environment. Please note, relocation benefits DO NOT apply.
LOCATIONS: Bloomington, IL, Dunwoody, GA, Tempe, AZ & Richardson, TX only. (Must relocate to any of the listed locations for the summer)

What’s In It For You

Competitive pay
Direct experience you can leverage for your future career
An opportunity to learn and network with industry-leading influencers
Mentoring and Development to help you succeed
We love to give back! Being involved in volunteer opportunities is a way to give back to the community.
We embrace Diversity and Inclusion: We are one team and it is simply the right thing to do!

We are not just offering an internship but the opportunity for a meaningful career! Come join our passionate team!

Our Benefits

We are excited to offer our interns a tailored set of benefits with a range of valuable perks to help support you during your time with us!

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